Description

SPA ATTENDANT: Our Cove Spa Attendants maintain the cleanliness of The Cove, the lobby, restrooms, dressing and treatment rooms, common pool area and public areas, ensuring a professional and welcoming presentation.

WHAT YOU GET TO DO:

• Maintain and clean all public areas and employee work areas. Including, but not limited to, vacuuming, mopping, dusting and polishing floors and furniture, window cleaning and trash.
• Remove food and beverage plates, glasses and trays from the emersion pool areas.
• Replenish supplies in the spa and appropriate public areas as needed.
• Provide excellent customer service to guests, members and team members.
• Plan and use time efficiently while seeking to achieve the coveted 4 star level of competency.
• Pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment. Clear snow and debris from entry ways.
• Pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Attend periodic staff meeting with other department heads to discuss company policies and guest feedback, and to make recommendations to improve service and ensure more efficient operations.
• Manage emotional customer situations, responding promptly to customer needs while always soliciting customer feedback to improve service.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance and monitor your own work to ensure quality.
• Perform all other duties as assigned.

SECONDARY JOB FUNCTIONS:

• Frequent pushing, pulling, bending, stooping, upward reaching
• Prolonged periods of standing, walking
• Lifting supplies and equipment up to 50 pounds or more
• Constant visual, hearing acuity
• Exposure to cleaning chemicals
• Frequent agility and dexterity required

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• Oral and written comprehension and expression.
• Ability to follow instructions.
• Ability to multi-task while maintaining a high level of organization and attention to detail.
• Ability to communicate effectively with and receive information from guests and coworkers.
• Previous experience in the housekeeping janitorial department preferred.