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Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle : to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses.
Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
The Customer Service Manager will be involved in all aspects of the client experience. They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients.
Their main objective is to assist our clients to better understand the full potential of our business and act as a liaison between the client, client support, and operations.
What you'll do : Deep dive into each assigned top tier account, learning the business of each clientAlign with the client's goals to better guide and service themEstablish long-standing, trusted relationships with clients, and develop open and effective channels of communicationUpdate and assist with internal projects for clients, to increase client satisfactionEncourage revenue growth by inspiring clients to utilize additional servicesBecome the reliable point of contact for each clientBe involved in day-to-day operations to gain a better understanding of how our company is servicing our clientsBecome the internal go-to for questions regarding top tier clientsProvide regular updates to clients on the progress of their account regarding, but not limited to : Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
What you'll need : Minimum three years of experience in a relatable customer service roleMinimum one-year experience in a management position (preferred)Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlinesStrong communication skills required (verbal and written)Must be willing to travel to different facilities and client locationsUpbeat and enthusiastic personality, with a go-getter attitudeMust be a problem solver with forward-thinkingProficiency with Microsoft OfficeExperience with Warehouse Management Systems is a plusExperience with Salesforce is a plus
The yearly compensation for this role is starting at $75,000 for candidates based in California.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr
Last updated : 2024-04-08
Full Time
Consumer Services
$93k-121k (estimate)
03/27/2024
04/10/2024
shipmonk.com
FORT LAUDERDALE, FL
200 - 500
2014
Private
JAN BEDNAR
$50M - $200M
Consumer Services
ShipMonk is a cloud-based platform that develops and provides supply chain management solutions for the E-commerce sector.
The job skills required for Customer service manager include Customer Service, Communication Skills, Microsoft Office, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.