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This position is located Remote in Continental USA (preferably East Coast)
ShipHawk is the premier packing and shipping software for ERP connected companies. We work with high volume retail, wholesale and eCommerce companies that have outgrown basic shipping software.
Come join us as we transform one of the last massive old-school industries into a transparent, efficient market, benefiting both retailers and consumers. Join a startup where you can make an impact, grow your career, and have a voice.
5 Reasons Why You Want to Work with Us:
What We’re Looking For In You:
We want the usual skill set: efficient, organized and follows through on commitments. You're intelligent, have great analytical skills and pay attention to detail. In addition, you're calm under pressure, have a great work ethic and communicate well.
And, more than the usual skills, we want you to push and not accept the mundane. Push for a higher standard. Be proactive. Be open to new ideas and personal feedback.
Department: Technical Support
Reports to: Manager, Technical Support
The Technical Support Specialist provides post-sale support for active customers. The position is a remote position in the US (east coast preferred). This position includes working on day to day support cases from our WMS system with customers, including answering platform questions, providing feedback on expected system functionality, solving reported issues by customers. The position includes reaching out to more senior team members to get help on these duties, as well as reporting issues (customer or internal) to the team lead. Technical Support Specialists are expected to contribute to the improvement and betterment of the Technical support group, based on experiences and efforts to improve efficiency of the position.
Responsibilities:
Position Requirements:
What else you bring to the table:
ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
Transportation
$52k-66k (estimate)
03/24/2023
05/31/2023
shiphawk.com
SANTA BARBARA, CA
100 - 200
2012
Private
AARON FREEMAN
$10M - $50M
Transportation
ShipHawk is a California-based packing and shipping platform that offers shipping documentation, rate optimization and related solutions for retail and E-commerce companies.