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Job Summary
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate.
Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank.
Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Keeps the corridors and service area neat at all times.
Knowledge, Skills & Abilities
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
High school diploma preferred.
Physical Demands
Benefits
Last updated : 2024-05-15
Full Time
Accommodations
$34k-47k (estimate)
07/12/2023
05/30/2024
sheratondetroitnovi.com
Novi, MI
50 - 100
Accommodations
The job skills required for Front desk supervisor include Front Office, Customer Service, Leadership, Credit Card, Communicates Effectively, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk supervisor positions, which can be used as a reference in future career path planning. As a Front desk supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk supervisor. You can explore the career advancement for a Front desk supervisor below and select your interested title to get hiring information.
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