Job Summary:

Delivers enhanced services for key accounts and channel partnerships

Essential Duties/Responsibilities:

• Partners with AVP to further develop and expand Channel partners and GA relationships
• Builds lasting, reciprocal relationships with Channel Partners through open communications around mutual objectives
• Understands requirements of partners and assists AVP in developing and implementing solutions to meet those requirements
• Collaborates with EVP, Director, Sales, and Marketing towards enhancing current service deliverables and tools to deliver best in class client experience.
• Conducts proactive routine calls with key accounts on regularly scheduled basis to promote SP brands and uncover potential service issues.
• Performs routine field visits to GA’s and attends partner, client, or general trade show visits on as needed basis.
• Updates Channel Partners and Key Clients on company and product developments;
• Acts as central point of contact for designated key accounts. Handles all escalated service and/or post sale inquiries timely and in accordance with company protocol and procedures.
• Advanced knowledge of ShelterPoint’s products, services and business processes; including claims processing, underwriting, and operational capabilities
• Generates reports to track activity and results;
• Collaborates with internal departments and stakeholders on all business items
• Meet objectives & goals set forth by management

Teams:

• Participate in the Core Sales bi-weekly staff meeting
• Occasional attendance at Sales & Marketing Leadership meeting
• Participate on a variety of EPO work groups as needed

• Quality communication skills
• Pro-active orientation
• eye for detail
• ability to manage multiple priorities and juggle tasks
• work in teams and coordinate internal stakeholders
• exemplary work ethic and follow-through with results
• quick learner who can take on to new challenges easily
• proactive drive for continuous improvement and getting things done more efficiently
• MS Office (Excel/Word/PowerPoint)
• SalesForce.com
• Webinar Capabilities

Education and Experience:

• College Degree
• 5 years of experience