Description

You are the first person guests, clients, and tenants see when they enter one of Shelter House's buildings. Behavioral Health Coordinators provide crisis intervention and de-escalation when conflict arises, and they connect people to the help they need, troubleshooting when folks need assistance connecting with case managers, collaborating with care teams, and anything else that might come up.

Key Qualities:

• Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs too be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you are saying, and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to learn and do.

Essential Duties and Responsibilities:

• Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
• Ability to supervise clients and guests with dignity and mutual respect at all times.
• Provide one-on-one support and interventions when necessary.
• Provide crisis intervention and de-escalation for conflicts that may arise.
• Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate.
• Lead collaboration with Iowa City Police Department, Iowa City Fire Department, and ambulance services when on-site.
• Support and assist individuals with their needs as they arise (questions, concerns, hygiene, supplies, mail, cleaning supplies, bedding, food, and more).
• Develop and maintain relationships with all clients and guests.
• Assist clients in creating and implementing goals and housing stabilization plans in collaboration with the case management team.
• Collaborate across teams to coordinate care and strategize about specific clients' situations.
• Complete assessments such as client safety plans, brain health, commitments, and similar.
• Inform and advise clients and guests about agency and facility policies and procedures.
• Provide clear and accurate information to staff, clients, guests, and the public.
• Develop and maintains positive working relationships with community behavioral health, healthcare providers, and other community systems.
• Support staff at the front desk, answer phone calls, and monitor security cameras and doors when needed.
• Record pertinent client interactions and building activities. Complete proper documentation.
• Support staff in maintaining sanitary conditions in all dormitory areas, common areas, and exterior.
• Always maintain safe and sanitary environment.
• Support other staff when crises arise.
• Tolerate unruly client behavior and continue to provide essential services to those in need,
• Provide resource information or triage questions for individuals and families we serve and to those who call to apply or ask for information.
• Ability to handle communications with the public, donors, and volunteers via phone or in-person.
• Provide shadowing opportunities for new team members when assigned.

Reports to: Emergency Services Program Manager

Full job descriptions available, please email HR-Staff@shelterhouseiowa.org for details. 

Requirements

Required Skills:

• Trustworthy, honest, and a team player.
• Ability to actively listen.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HMIS and HR payroll system.
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients.
• Ability to thrive in a flexible, fast-paced, and growth-orientated environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem-solving with the ability to diffuse situations without heightening conflict.
• Understanding of or willingness to train in areas such as Housing First, Trauma-Informed Care, Harm Reduction, Diversity, Equity, and Inclusion.
• Strong interpersonal skills, ability to be compassionate and firm towards those using our services.
• Reliable transportation to get to your designated work site.

Education and Experience:

Bachelor's degree in human services with 1 year of behavioral/mental health experience; or Associate's degree with 3 years of mental health/behavioral health experience.

Certifications, Licenses, Registrations:

Current vehicle insurance and a valid Iowa state driver's license.

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to lift 30 pounds at times.

Hours:

This is a full-time 2nd shift position taking place between the hours of 3:00pm and 11:00pm.

Interview with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.