We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs at just 30 days, Hyatt retirement savings plan, educational assistance, employee stock purchase program after one year of service, 12 free room nights for full time associates and accrued Paid Time Off after 90 days of service as well as community involvement, and wellness reimbursement opportunities!

The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

The main purpose of the Billing Coordinator or Accounts Receivable Cashier is to create, reconcile, and send all Centralized and Extended Stay Billings as well as process all Payments and Adjustments for the Collections Team. Other duties including supporting the Government Coordinator with submitting SAM registrations, assisting with Airline billing, and other duties will be assigned as time permits. The Billing Coordinator/AR Cashier will be responsible for ensuring all requests are processed accurately and efficiently. The Billing Coordinator/AR Cashier will also ensure transactions are handled in accordance with standard operating procedures/departmental guidelines. This position will be on-site at our Moore, OK location with possibility of working remotely or hybrid in the future.

Ideal candidate will also possess the following characteristics:

• Work well with others at a variety of levels within the organization
• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal/external resources
• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to work well with others
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision \
• Strong oral and written communication skills
• Ability to maintain confidential employee information
• Attention to detail

Essential Functions:

• Provide AR support to hotel properties
• The billing coordinator/AR Cashier will handle Centralized billing and cashier responsibilities for all hotels we support with in Shared Services as well as Franchise hotels through our extended stay billing program
• Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
• Provide duplicate invoice copies as needed
• Resolve customer billing disputes and/or escalate to supervisor/hotel as needed
• Some research and reconciliation may be needed
• Provide a high level of customer service to both our external and internal customers
• Promptly respond to all inquiries
• Other duties as may be assigned by supervisors
• Regular attendance is expected based on schedule and business needs.
• Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7:00 AM-7:00 PM, with weekend work on rare occasions
• Participation in employee events, onsite meetings, hotel visits and industry conferences is expected
• Work well with others at a variety of levels within the organization

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

• 1 year Accounts Receivable (AR) or B2B Collections experience required
• 1-3 years customer service, administrative or accounting experience required
• Customer Service experience in one of the following industries a plus
• Hospitality
• Accounting
• Commercial Oil & Gas
• Above-average written and oral communications skills
• Microsoft Office Suite Experience
• High School diploma or equivalent