We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, and educational assistance, employee stock purchase program, 12 free room nights for full time associates after one year of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, and provides great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

Hyatt is seeking a detailed-oriented, energetic, and experienced professional leader for our Event Billing team. This position will be responsible for the day-to-day operations for a team of analysts that process payments and handle billing for Hyatt event business. You should enjoy working in a fast-paced, team-based environment with high expectations for accuracy and timeliness. You will collaborate and work closely with other Event Billing teams, supervisors, on-site hotel teams, and other leaders in the Shared Service Center to deliver exceptional support throughout the billing lifecycle. Also, you will work with the Shared Services leadership team to define and drive the overall strategy and vision for your department and team. This is a hybrid position and regular attendance in the office in the Shared Service Center is required.

The Event Billing team provides accounting support for over 130 Hyatt Hotels in North America. Hyatt associates work in an environment that demands exceptional performance, and provides great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives.

Hyatt colleagues enjoy the following benefits:

• Top notch Medical, Dental, Vision benefits offered at 30 days of employment
• Paid Holidays and Vacation Days
• 401k Retirement Plans with Company Matching
• Tuition Reimbursement
• 12 Complimentary Room Nights per year starting after 90 days
• Colleague and Friends and Family Discount Rates upon hire
• Team and Community Engagement
• Wellness Reimbursement

Essential Functions:

• Manage the daily operations of a partially or fully remote Event Billing team to deliver timely and accurate support for multiple hotels’ group event payments, billing, and other related activities.
• Holds team accountable to defined standards for response times, accuracy, professionalism, and appropriate solutions for all transactions.
• Consistently audits transaction and communication quality of all assigned team members to ensure performance expectations are met.
• Develop and maintain team and individual performance plans for assigned team members. Initiates disciplinary action as needed.
• Collaborate with Event Billing leadership team to develop and deliver compelling and educational content for routine virtual team meetings, ongoing training, and other virtual events.
• Review and communicate information from various reports and other sources to understand and assess team and other key performance indicators.
• Manage scheduling and time off requests to ensure appropriate coverage at all times for defined support area.
• Manage productive and positive relationships with hotel teams to support their requests and maintain an effective overall group business billing process.
• Work closely with Event Billing leadership team, hotel teams, and Hyatt corporate events teams to develop and support cost-saving and service enhancements strategies throughout the department and other parts of the organization.
• Participate in the hiring and interview process by conducting interviews and making recommendations for new hires, promotions, and other changes for external and internal candidates.
• Evaluate individual and team performance via monthly performance review meetings, bi-annual check in conversations, and other methods as needed.
• Observe and contribute to new hire and ongoing training as needed.
• Partner with Hyatt IT and other teams to ensure HSSC Event Billing colleagues have all necessary tools and technology to provide exceptional service and support throughout the event billing lifecycle.
• Handle escalated, and/or complex customer or hotel requests as needed.
• Regular attendance is expected based on schedule and business needs.
• Participation in employee events, onsite meetings, and hotel visits is expected

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Experience:

• Strong written and oral communication skills, able to deliver effective presentations virtually and in-person.
• High level of attention to detail with very strong organizational and time management skills.
• Technical proficiency with multiple technology platforms, including ability to quickly and effectively learn and integrate new applications into workflows.
• Experience in providing effective coaching, mentorship, and career development to colleagues.
• Minimum of 2 years of people leadership experience.
• 1 year accounting / finance experience.
• Hands-on experience with hotel applications a plus.
• Knowledge of hotel operations a plus.

Education:

• Bachelor’s degree or equivalent work experience

Computer Skills Needed to Perform this Job:

• Intermediate experience with MS Office Suite required.
• Hands-on experience with Opera and Sertifi is a plus.