Description

Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Manager of Fun for this very busy and highly rated destination resort.

This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort.

We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development.

We are a company that embraces and celebrates diversity, equity, and inclusion.

ESSENTIAL JOB FUNCTIONS :

• Manages and motivates all restaurant staff to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Communicates with guests and Team Members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information.

Arrange management and supervisor work schedules, determine days off, ensuring staffing levels are based on occupancy and / or current or anticipated projects.

Submit payroll records, correcting errors to ensure pay is on time.

• Maintain and review computerized records for budgeting and forecasting of department expenses.
• Implement new promotions, such as holidays and special events.
• Ensure restaurants are clean and maintain public space in accordance with guest expectations and Crescent Hotels and Resorts and Hilton Resorts standards of product and service.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Regularly review and evaluate the degree of guest satisfaction of the Restaurant, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.

Investigate and resolve food quality and service complaints.

• Develop operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
• Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department.

Plan and administer a training and development program within the department which will provide well trained associates at all levels.

• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

OTHER :

Regular attendance in conformance with the standards which may be established by Shangri-La Resort and Crescent Hotels and Resorts from time to time, is essential to the successful performance of this position.

Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the resort.

Upon employment, all Team Members are required to fully comply with Shangri La Resorts rules and regulations for the safe and efficient operation of resort facilities.

Team Members who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This list of essential functions is not exhaustive and may be supplemented as necessary.

SUPPORTIVE FUNCTIONS :

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the supervisor based upon the particular requirements of the resort.

• Maintains inventories of equipment, amenities, chemicals, and other supplies to ensure items are in stock and reorders Linen in a timely manner.
• Coaches, counsels, and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
• Consults with Property Operations, regarding repair or general maintenance of public areas.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player.

Considerable skill in complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions.

Ability to access and accurately input information using a moderately complex computer system. Ability to observe and distinguish product quality by smell, taste, and appearance.

SPECIFIC JOB KNOWLEDGE, SKILL, & ABILITY :

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge of food and beverage industry, current market trends, federal, state, and local laws pertaining to the hospitality industry, i.

e. OSHA, Oklahoma Liquor Commission, Department of Health and Sanitation regulations, etc.

• Ability to effectively deal with both internal and external quests.
• Ability to move throughout the Restaurant areas and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

QUALIFICATION STANDARDS :

EDUCATION : High school diploma required. College degree preferred.

EXPERIENCE : Minimum 2 years Restaurant Management experience. Experience in a first class, medium-large resort is preferred.

LICENSES OR CERTIFICATES :

• CPR certified required
• First Aid training required.
• Alcohol Certification Training, including Manager Alcohol Certification Training
• Food Handler’s Certification

PERFORMANCE STANDARDS

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an at will associate.

Last updated : 2024-04-23