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Guest Room Attendant
$26k-32k (estimate)
Full Time | Accommodations 4 Days Ago
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BILTMORE HOTEL is Hiring a Guest Room Attendant Near Miami, FL

DescriptionPosition SummaryDirectly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
  • Clean the required number of guest rooms within a shift, according to cleaning standards and procedures established by the Housekeeping Department.
  • Change linen and make beds.
  • Check for damaged linen.
  • Empty linen into linen cart.
  • Clean showers, tubs, sinks, and bathroom items.
  • Remove used guest amenities and trash.
  • Replenish guest amenities and supplies.
  • Vacuum carpets and sweep and mop floors.
  • Dust, brush, and polish furniture.
  • Dust and clean room decorations, appliances, and structural surfaces (e.g., wall fixtures, window sills, vents).
  • Inspect rooms for safety hazards and for the operating condition of equipment.
  • Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or Director of Housekeeping.
  • Report any items found to Coordinator.
  • Record room status on work assignment sheets.
  • Prepare rooms for guests.
  • Respond to special guest requests.
  • Maintain storage rooms.
  • Assist with deep cleaning programs and special projects as directed.
  • Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.
RequirementsExperience and Education Required
  • Education
  • High school diploma or equivalent.
  • Experience
Skills RequiredMinimum two years of hotel or cleaning company experience.
  • Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.
Physical Demands
  • Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
  • Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
  • Guest Focused
  • Anticipates guests’ needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
  • Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
  • Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  • Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
  • Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
  • Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Licenses or Certifications
  • N/A
Standard SpecificationsRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
GroomingAll employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$26k-32k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

06/12/2024

HEADQUARTERS

HIGH POINT, NC

SIZE

<25

FOUNDED

2010

CEO

JOHN JORGENSON

REVENUE

<$5M

INDUSTRY

Accommodations

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The following is the career advancement route for Guest Room Attendant positions, which can be used as a reference in future career path planning. As a Guest Room Attendant, it can be promoted into senior positions as a Housekeeping Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Room Attendant. You can explore the career advancement for a Guest Room Attendant below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Room Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Room Attendant for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Room Attendant job description and responsibilities

Guest Room Attendants ensure guests’ rooms are clean, comfortable, and stocked at all times.

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Guest room attendants clean and maintain rooms and suites so that guests can enjoy their stay. Being a good guest room attendant requires a lot of physical strength and stamina.

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Guest room attendants lift mattresses to change sheets, operate cleaning equipment, and do other menial tasks such as dusting and getting rid of trash.

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Guest room attendants may also vacuum hallways and clean commonly shared areas or banquet facilities.

01/27/2022: Gulfport, MS

Hotel room attendants’ work description also entails cleaning the entire room when expecting a new guest before they arrive.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Room Attendant jobs

A room attendant works as part of the housekeeping service team at a hotel.

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Room attendants have a range of responsibilities related to housekeeping.

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There are generally few education and training requirements to become a room attendant.

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Guest room attendants will need to be more focused on providing a positive experience for guests.

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Must provide a consistently clean sleeping area to maintain an overall exemplary experience for each guest.

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Step 3: View the best colleges and universities for Guest Room Attendant.

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