**Position Overview:**

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative in the food service industry. The ideal candidate should possess excellent customer service skills, a background in food service, and the ability to communicate effectively with clients. This position involves managing wholesale client inquiries, handling phone calls, order entry, and collaborating with a dynamic team to ensure customer satisfaction and smooth order distribution.

**Key Responsibilities:**

1. **Customer Service Excellence:**

- Provide exceptional customer service to both retail and wholesale clients.

- Address inquiries and resolve issues promptly and professionally.

- Maintain a positive and helpful attitude while interacting with clients.

2. **Phone Communication:**

- Handle phone calls with clients to address their questions, concerns, and orders.

- Demonstrate effective communication skills to convey product information and assist with client needs.

3. **Wholesale Client Management:**

- Work closely with wholesale clients to address item questions, introduce new products, and facilitate order processing.

- Ensure accuracy in order entry and provide product recommendations based on client preferences.

4. **Order Entry and Distribution:**

- Efficiently enter and manage orders using our system.

- Collaborate with the logistics team to ensure accurate and timely order distribution.

- Monitor and track orders to provide clients with real-time updates.

5. **Team Collaboration:**

- Work collaboratively with internal teams, including sales, marketing, and logistics, to streamline processes and enhance overall customer satisfaction.

- Participate in team meetings and contribute ideas for continuous improvement.

**Qualifications:**

- Proven experience in customer service, preferably in the food service industry.

- Excellent verbal and written communication skills.

- Familiarity with order entry systems and processes.

- Ability to multitask and prioritize in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

- Team player with a positive and collaborative attitude.

**Education and Experience:**

- High school diploma or equivalent; college degree preferred.

- Previous experience in food service or related industry is a plus.

- Proficient in MS Office applications and order management systems.

- Proficient in QuickBooks Online.

**How to Apply:**

Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications.

If you are not detailed orientated don't apply.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Silver Spring, MD 20902: Relocate before starting work (Required)

Work Location: In person