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Customer Service Representative
SEY TEC North Richland Hills, TX
$37k-47k (estimate)
Full Time | Consumer Services 2 Weeks Ago
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SEY TEC is Hiring a Customer Service Representative Near North Richland Hills, TX

SeyTec’s foundation is built on excellent customer service, quality products, technical expertise, and employee dedication. For decades, we have maintained the highest quality standards available to the industry. We understand our work directly impacts each partner’s success.

We Pride Ourselves on Offering:

  • Greater Customer Value
  • Trusted Supplier relationships
  • Business growth and operational efficiencies

We live by our values: People, Collaboration and Commitment and are proud to add real value to our customers' businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

ROLE AND RESPONSIBILITIES

  • • Support the Program Management team through entering vendor quotes, proposal submissions and order entry
  • • Perform timely follow-up of vendor quote inquiries for assigned accounts.
  • • Works with Program Management to develop plans to execute customer requirements.
  • • Submit Purchase Order expedite requests to Vendor base in support of urgent customer requirements
  • • Track and expedite past due vendor Purchase Orders to provide support for customer schedule
  • • Follow up on future due vendor Purchase Orders to ensure alignment with customer schedules
  • • Alert appropriate staff of potential delivery problems and coordinate with internal team to resolve
  • • Work with Program management to process change orders
  • • Acquires updated authorization letters from vendor base when required

PREFERRED SKILLS

  • • Proven experience in a similar role
  • • Strong computer skills (Excel)
  • • Highly analytical
  • • Experience working with quoting and Pentagon tools
  • • Excellent verbal and written communications skills
  • • Excellent time management skills and ability to prioritize work

QUALIFICATIONS AND EDUCATION REQUIREMENTS

H.S. Diploma or GED

Job Type: Full-time

Pay: $18.91 - $22.78 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid work
  • Office

Work Location: Hybrid remote in North Richland Hills, TX 76180

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$37k-47k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

04/28/2024

WEBSITE

seytec.com

HEADQUARTERS

LILBURN, GA

SIZE

25 - 50

FOUNDED

1988

CEO

SHAKIA SPEAR

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About SEY TEC

Founded in 1988, Sey Tec is a stocking distributor of Aerospace Fasteners and related hardware. Our quality system is registered to ISO9001:2008 and AS9100B. We offer state of the art inventory management solutions and customized JIT programs. We have built our business on excellent customer service and quality. We are a privately held woman owned company. We service both Defense and Commercial aviation as well as missiles and ground support equipment. Sey Tec is committed to meeting customer requirements and increasing customer satisfaction through continual improvement of product, customer s...ervice, and quality management system. More
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