The Bartender’s essential purpose is to ensure timely and professional service of beverages to hotel bar and restaurant guests while adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

• Collect payments for drinks/meals served.
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Balance cash receipts
• Attempt to limit problem and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons
• Clean glasses, utensils, and bar equipment
• Take beverage orders from serving staff or directly from patrons
• Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons
• Serve snacks or food items to customers seated at the bar
• Arrange bottles and glasses to make attractive displays
• Order or requisition liquors and supplies
• Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
• Welcome guests and respond to requests in a prompt and professional manner
• Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
• Know all safety and emergency procedures
• Maintain awareness of all rates
• Communicate with the previous and following shifts
• Ensure compliance with energy conservation and job safety requirements
• Proactively maintain assigned areas and equipment
• Move, lift, carry and place objects weighing up to 40 lbs. without assistance and in excess of 40 lbs. with assistance
• Ensure efficient completion of daily assignments in a timely manner
• Report all safety concerns to management
• Attend and participate in all mandatory trainings and meetings
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• May perform similar duties as requested by supervisor

Requirements:

• Must hold all mandatory certificates based upon brand and area requirements
• Excellent customer service skills
• Ability to lift/carry up to 40 lbs.
• Ability to work independently and with others
• Excellent communication skills
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to multi task
• Displays good initiative
• Must be able to work flexible schedule, including weekends and various shifts

Front Desk

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

 Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

 Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

 Promptly respond to and resolve guest complaints

 Answer telephone promptly and properly being polite, courteous, and friendly

 Be friendly, thorough, accurate and efficient in taking reservations

 Be friendly, thorough, accurate and efficient in performing Check-ins

 Be friendly, thorough, accurate and efficient in performing Check-outs

 (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

 Assist guests with luggage upon their arrival to and departure from the hotel

 Use the guests’ names

 Be knowledgeable and helpful about the local area, the hotel and hotel services

 Handle messages, wake-up calls, mail, and faxes properly

 Assist guests’ with laundry/dry cleaning needs

 Know of incoming VIPs

 Follow all applicable Company Standard Operating Procedures.

 Perform other assignments as directed by the General Manger