1 Customer Support Associate Job in Cork, CO
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SES-imagotag SA is Hiring a Customer Support Associate Near Cork, CO
Company Description
Who we are
SES-imagotag is a tech company, world leader in smart digital labels and IoT solutions for physical commerce. Our VUSION IoT Cloud platform enables retailers to improve their operational efficiency by automating pricing & promotion, boosting product availability, enabling in-store geolocation and optimizing merchandising, while helping associates in their daily tasks (replenishment, order preparation, customer service…).
VUSION also improves the shopping experience (product search, navigation, in-store mobile services…) while giving consumers a better information at the shelf (product ratings, nutritional information, carbon footprint…).
Why join us ?
SES-imagotag offers all the benefits from a young and dynamic company:
- Cutting-edge innovation, double-digit growth
- Happy place to work, with great offices
- Lots of internal recurring events (afterworks, parties, seminars… )
- A very global mindset and culture.
And the stability of an international group, leader in its market:
- Real, thorough ESG strategy
- Ambitious career plans
- A strong compensation policy (profit-sharing, insurance, additional paid-time off…)
Job Description
Job Description:
As a Support Associate at SES-imagotag, you will play a critical role in ensuring our ESL hardware solutions operate seamlessly and that our clients receive the support they need to maximize the benefits of our products. Your responsibilities will include:
Key Responsibilities:
- Customer Support: Provide exceptional customer support by responding to inquiries and resolving technical issues related to our ESL hardware via email, phone, and online chat.
- Technical Troubleshooting: Diagnose and troubleshoot ESL hardware issues, working closely with customers to identify and resolve problems efficiently.
- Product Knowledge: Develop an in-depth understanding of our ESL hardware and SAAS solutions, staying up to date with product updates and improvements.
- Documentation: Create and maintain comprehensive documentation, including FAQs and user guides, to assist customers in resolving common issues independently.
- Feedback Gathering: Act as a liaison between customers and our product development team by collecting and documenting customer feedback, feature requests, and bug reports.
- Quality Assurance: Perform quality assurance testing on ESL hardware and software to identify and report any defects or issues.
- Escalation Handling: Escalate complex technical issues to the appropriate teams and ensure timely resolutions.
- Reporting: Maintain detailed records of customer interactions, issues, and resolutions. Generate reports on support metrics and customer satisfaction.
Qualifications
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Excellent communication skills in English, both written and verbal.
- Technical aptitude and the ability to understand and troubleshoot hardware and software issues.
- Previous experience in customer support or technical support is preferred.
- Strong problem-solving skills and a commitment to providing top-notch customer service.
- Detail-oriented, organized, and able to manage multiple tasks simultaneously.
- Knowledge of retail industry and ESL technology is a plus.
What we offer:
- Company pension
- Private medical insurance
- Wellness program
- Hybrid working schedule
- Two modern co-working spaces in the heart of London and Cork city.
- Great maternity and paternity leave
- Additional parental leave
- Additional annual leave gifted at Christmas
- Additional annual leave day per year of service
- Free tea and coffee in office along with free lunch Tuesday’s
- Bi-annual company events
- Office swap in any of our 16 locations for up to 6 weeks
- Workation - work anywhere in the world for up to 4 weeks
Job Type: Full-time, Permanent
Schedule: Monday to Friday
Join us in reshaping the retail landscape with cutting-edge technology and operational excellence.
Apply now to be a part of our forward-thinking team!
#LI-HYBRID
Additional Information
Language : English fluent
Job Summary
Full Time
$55k-76k (estimate)
12/15/2023
04/24/2024
The job skills required for Customer Support Associate include Problem Solving, Communication Skills, Customer Support, Quality Assurance, Customer Interaction, Retail Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
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