Title: Restoration Production Manager (Mitigation)

Location: Norwalk, CT

Pay Range Starting at: $55,000, (Salary Range Depends on Experience)

FLSA Classification: Full-Time, Exempt

DESCRIPTION

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking an experienced Restoration Production Manager. The Restoration Production Manager is responsible for managing a wide range of functions necessary to successfully obtain bid and price mitigation projects. They are responsible for ensuring an accurate scope of work is created, delivering a consistent and complete work product, and maintaining a high quality of service in all dealings with project managers, customers, and resource providers involved in mitigation services.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Essential Duties & Responsibilities

Primary Responsibilities

• Review job scopes and estimates to ensure accuracy.
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs.
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed.
• Resolve problems quickly as they arise.
• Perform daily walk-throughs on all jobs.
• Complete job file documentation, including completion of time sensitive material.
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO® services.
• Participate in, and contribute to, company meetings.
• Manage production expenses including equipment, vehicles, and other material assets.
• Contribute to safety and risk management protocol.
• If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Production: Project Management

• Oversee scheduling of jobs, resources, and crews following SERVPRO® production guidelines.
• Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
• Manage job file documentation.
• Ensure all job files are accurate and complete in a timely manner.
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently.
• Manage 'Work-in-Progress' (WIP) jobs.
• Coordinate performance of crews and communicate with office staff, ensuring crews work efficiently and maintain good communication.
• Maintain communication with customers about the job to ensure expectations are met.
• Remain up to date on all jobs in progress.
• Manage and perform production activities (as needed).
• Perform production work and job site documentation in the role of Crew Chief as needed.
• Manage and monitor subcontractors.
• Coordinate and monitor subcontract work, ensuring quality work is completed in a timely manner.

Production: Production Staff Management

• Confirm timecards are correct and submit to HR for accurate payroll processing.
• Conduct and Manage Daily WIP (Work-in-Progress) meetings to keep staff up-to-date and coordinate resources for efficient production.
• Inspect services and final walk-through on jobs.
• Achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
• Assist with interviewing the production candidates to ensure quality production staff is maintained.
• Train and develop production personnel (Field Crew Team Members).
• Use recommended training programs to systematically train production personnel according to SERVPRO® guidelines.
• Manage production personnel.
• Monitor performance of production staff, ensuring the work complies with SERVPRO® policies, and correct or train, as necessary.
• Assist with the annual evaluations process of production personnel.
• Listen, review, and resolve conflicts between employees, as necessary.
• Provide regular feedback on job performance, including scheduled performance appraisals.
• Production: Jobsite/Employee Appearance by ensuring employees follow SERVPRO® uniform policy.
• Ensure that jobsites are left with a clean and orderly appearance.

Professional Development

• Continue professional development of SERVPRO® specific skills and expertise.
• Constantly increase knowledge of cleaning products, equipment, technology, office procedures and marketing services to customers and COIs.
• Continued personal development of management, teambuilding, and leadership skills.
• Constantly increase knowledge and abilities in ways to better manage the team and build the business.

Finance: Financial and Equipment/Asset Management

• Minimize or eliminate having to pay for damaged property of customers by controlling damage reimbursement expenses, ensuring costs are maintained at the established rate.
• Ensure all supplies and equipment required for jobs are available.
• Ensure all professional cleaning products, operating supplies, and office supplies are on-hand with proper inventory tracking.

Other

• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• 2-4 years of supervisory/management of field crew experience.
• Strong managerial skills: management experience preferred, but will train the right candidate.
• 2-4 years of water mitigation experience required.
• 2 years of construction experience preferred.
• Experience in the insurance industry is a plus.
• Working knowledge of Xactimate® estimating software preferred.
• Comfortable with technology (iPad, iPhone, PC’s, etc.)
• Knowledgeable in job costing and quality control.
• Effective at monitoring and managing multiple projects.
• Driven to provide superior customer service.
• Superior organizational skills: strong attention to detail required.
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar.
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers.
• Time management skills; able to effectively prioritize and plan.
• Strong problem solving and analytical skills.
• Able to thrive in a fast – paced work environment.
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers.
• Professional appearance and demeanor
• Valid driver’s license with a reasonable driving record
• Available to respond to emergency calls after hours.
• Must have a driver's license and a good driving record.
• Current IICRC certifications are preferred.

EDUCATION

• High School Diploma required.
• Associates degree construction management or similar relevant field preferred.

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 40 Hours Per Week Shift Monday to Friday
• Occasional Saturdays as required.

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office and in the field environment; not eligible for hybrid or remote.

Please Note: Our office is a Pet Friendly Office, occasionally you will see a couple of dogs in our office!

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in an office environment and requires the ability to travel from office location to job sites. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Application Question(s):

• What is your desired compensation range for a new job opportunity?

Experience:

• Water damage restoration: 2 years (Required)
• Quality control: 2 years (Preferred)

Ability to Commute:

• Norwalk, CT 06851 (Required)

Work Location: In person