Job Title: Office and Production Assistant
Part-Time Position

Location: 7 Mathias Court, Norwalk CT

Who We Are:

Optamark is a dynamic brand management company dedicated to orchestrating seamless integrations of print, promo, apparel, and digital marketing services for our valued clients. We pride ourselves on our commitment to excellence and innovation, ensuring that every client receives top-tier service and solutions tailored to their unique needs.

What We Do:

At Optamark, we specialize in delivering comprehensive brand management solutions that empower our clients to stand out in today's competitive market. From crafting captivating promotional materials to streamlining inventory management processes, we leverage cutting-edge technology and industry expertise to drive tangible results for our clients.

How Can You Contribute:

As a Production and Office Assistant at Optamark, you will play a pivotal role in supporting our production and sales teams to deliver unparalleled customer service. Your attention to detail, communication skills, and passion for excellence will directly contribute to our mission of exceeding client expectations.

Responsibilities:

Production Projects:

· Assist with pack and pull orders, ensuring accuracy and timeliness.

· Receive, update, and organize inventory to optimize workflow efficiency.

· Maintain accurate inventory counts using internal software systems.

· Support embroidery orders to meet client specifications.

· Manage local and FedEx deliveries to ensure timely distribution.

· Create and print shipping labels with precision and attention to detail.

Office Assistance:

· Communicate with vendors to obtain product/order updates, fostering strong relationships.

· Respond promptly to client emails and calls, addressing inquiries and concerns professionally.

· Manage incoming calls, directing them to the appropriate extensions for efficient resolution.

· Provide clients with tracking details and order statuses, ensuring transparency and satisfaction.

· Welcome walk-in clients with warmth and professionalism, representing Optamark's commitment to exceptional service.

Qualifications:

· Excellent communication skills, both verbal and written, to effectively liaise with team members and clients.

· Detail-oriented with the ability to prioritize tasks and see the big picture of projects.

· Basic computer knowledge is required, with proficiency in MS Office Suite and inventory management software preferred.

· High School Diploma or higher education is preferred, though relevant experience will also be considered.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Production management: 1 year (Preferred)
• Picking & packing: 1 year (Preferred)
• Order management system: 1 year (Preferred)
• Computer literacy: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Norwalk, CT 06851 (Required)

Ability to Relocate:

• Norwalk, CT 06851: Relocate before starting work (Required)

Work Location: In person