Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO®Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

Monitor job file status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination and communication

Maintain internal and external communications

Prepare job file reports

Complete and review job file documentation for final upload and the audit process

Perform job close-out

Assist other departments, as needed

Manage crew scheduling

After-hours on call phone rotation participation

Position Requirements

2 year(s) of administrative or office-related experience

Experience with writing estimates, job file processes, and quality assurance a plus

Experience in service industry environment a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multitask

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Google Workspace

Ability to learn new software, including Xactimate® and proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

Hours

7:30am-4:30pm M-F, flexible to work overtime when required

Job Type: Full-time