Customer Service Representative

Springfield, IL

Monday-Friday, 8 : 30 am - 5 : 30 pm

We are seeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office to work to help our clients stay in legal compliance by assisting with Motor Vehicle transactions, updating customer records, researching jurisdictional requirements, and assisting with project management.

As a Customer Service Representative, you will work in a challenging, fast-paced environment with our corporation, financial, law firm and small business customers to provide them with solutions to fulfill their motor vehicle needs.

Some of the things you'll be doing :

• Research and analysis of motor vehicle documents
• Uploading client information
• Serve as a liaison between the client and vendors
• Work with internal and external clients
• Prepare estimates of fees and requirements for motor vehicle transactions
• Handling customer billing and invoices
• Communicating results and sending results through internal systems to customers
• Intake and release of vehicle titles via the Collateral Agent System

What technical skills, experience, and qualifications will provide a successful foundation for this position :

• Excellent verbal and written communication skills
• Problem solving skills
• Energetic self-starter who thrives in a fast-paced, team oriented environment
• Ability to multitask
• Strong prioritization and time management skills
• Strong attention to detail and accuracy
• Has a "can do" attitude and positive outlook
• Flexibility and agility

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

LI-SL1

Last updated : 2024-05-01