Description

Knoxville, TN

CASE MANAGER JOB SUMMARY:

• Responsible for implementing/monitoring the Person-Centered Support Plans in the day and residential programs; will be available 24 hours a day when on call.

Pay Rate:

• $16.50 / hr

CASE MANAGER RELATIONSHIPS:

• REPORTS TO: Case Manager Coordinator
• SUPERVISES: No supervisory responsibilities
• WORKS WITH: Residential Coordinators, Registered Nurse, Program Coordinator, Day Services Coordinator, Day Program Staff, Residential staff, other Case Managers, and Community Specialists.
• EXTERNAL RELATIONSHIPS: Independent Support Coordinators, Residents’ family members/guardians, Sister Agencies for Adults with Intellectual and Developmental Disabilities, State Department of Intellectual and Developmental Disabilities, Office of Community Services, State Quality Enhancement Team/Surveyors, East Tennessee Office of Licensure, Managed Care Organizations, Department of Human Services/Adult Protective Services, physicians, and all others applicable.

CASE MANAGER RESPONSIBILITIES:

• Will thoroughly learn and enforce all Sertoma Center, Inc. Personnel Policies and Procedures in an unbiased and professional manner.
• Will thoroughly learn and enforce all standards as set forth by Licensure, Quality Enhancement, Medicaid Waiver, Fire Marshall, and the Center. Will serve as Officer for contract compliance in all areas. 
• Will be responsible for completing and monitoring all paperwork requirements of the assigned caseload in a timely manner. This includes but is not limited to the Person Centered Support Plans, Behavior Support Plans, Staff Instructions, Monthly Service Reviews, and various assessments.
• Coordinate, facilitate, document, and participate in all meetings pertaining to your assigned caseload, and other meetings as may be required.
• Will train all pertinent staff on individual plans, documentation and required needs of your caseload.
• Will assist in the communication between Residential Coordinators, direct care staff, ISC, and center staff.
• Will assist Director of Human Resources in interviewing, hiring, orienting, and training new staff. 
• Will be available 24 hours a day when on call as stipulated by the rotation.
• Will conduct unannounced visits as directed by the Chief Operating Officer.

CASE MANAGER GENERAL EXPECTATIONS OF PERFORMANCE:

In order for the Center to have continued success and for the individuals served by Sertoma 

Center to have a consistent increase in the quality of their lives, there are areas of performance that all staff will adhere to at all times: 

• You will recognize that your efforts are part of a team function of which all Sertoma Center staff are members. This will be accomplished through showing consistent respect of co-workers, recognition of the diversity that is present in the workplace, and practicing an unbiased disposition of Center business. 
• You will contribute to the mission and principles of the Center by continually being dedicated to serving individuals with disabilities. This will be achieved by remaining alert to new concepts which could improve or enhance either your job individually, the individuals served, or the collective functions of the Center. 
• Your personal effort is required in order to serve the Center’s guiding principle of “...will utilize sound fiscal principles that stress cost containment”. This will be accomplished by your efforts to control overtime expense, turnover of direct care staff, reduction in replacement costs of home inventories due to theft/misuse/mismanagement, and a dedication to safety and quality control.
• You will adhere to an acceptable level of professionalism to insure the maintenance of confidentiality and discretion necessary in the maintenance of client and personnel records.
• You will observe all Center routine with regard to work schedules, presence during working hours which conforms to those of the Center, designated periods of break time, lunch hour, etc.
• You will strive to perform all work assignments and activities in an acceptable manner so as to require minimal supervision.
• You will perform any other duties as assigned by your supervisor or the Chief Operating Officer.

Requirements

 CASE MANAGER QUALIFICATIONS:

• EDUCATION: Bachelor’s degree required or can accept 2 years college course work plus 6 years- experience with developmentally disabled (or 3 and 3 respectively). Preferred degree in Social Work, Sociology, Psychology, Special Education or related field.
• WORK EXPERIENCE: One year experience working with persons with disabilities required.
• LICENSE OR REGISTRATION REQUIREMENTS: Valid TN driver's license and a good driving record.
• PHYSICAL REQUIREMENTS: Sight, hearing, may require some heavy lifting (i.e., toileting clients).

CASE MANAGER EMPLOYMENT REQUIREMENTS:

• High School Diploma or Equivalent
• Bachelor’s degree required or can accept 2 years college course work plus 6 years- experience with developmentally disabled (or 3 and 3 respectively). Preferred degree in Social Work, Sociology, Psychology, Special Education or related field.
• One year experience working with persons with disabilities required.
• Valid TN Driving Licenses
• US Work Authorization
• Must be at least 19 years of age
• 3 years of driving experience
• No more than 3 moving violations on your MVR within the past 3 years
• No prior felony convictions
• Written and Verbal Bilingual Fluency is a plus

Sertoma Center, Inc. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

We participate in E-Verify

We participate in the Tennessee Drug-Free Workplace Program 

#ID23