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Customer Service Associate
$32k-40k (estimate)
Full Time 0 Months Ago
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Serenity Healthcare is Hiring a Customer Service Associate Near Provo, UT

Customer Service Associate
At Serenity Healthcare, we have the fulfilling job of helping patients take their life back! Our mission is to support the thousands of people who are struggling with depression, anxiety, and other mood disorders. In this role, you get the opportunity to coordinate care for patients who are calling to receive support with their mental health. The ideal candidate would be passionate about helping people and interested in a healthcare field. Come join our team and make a difference!
Offices are open from 6 AM- 8 PM Monday-Friday and 7 AM-7 PM on Saturdays, with various full-time shifts available.
Perks at Serenity
  • Above market competitive pay from $16-18/hour (DOE)
  • Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
  • Opportunity for growth and advancement
  • Paid Time Off
  • 10 Major Holidays Off
  • 401K
  • Paid Orientation
  • Employee Referral Program
Job Responsibilities
  • Answer phone calls of patients who are seeking help
  • Respond to patients via phone and email.
  • Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
  • Record patient information into our system.
Required Qualifications
  • High School Diploma/ GED.
  • Proven experience in a contact center or customer support via telephone.
  • Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.
  • Excellent verbal and written communication, basic math skills.
  • Previous experience working with computer-based information systems.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. Being gifted with the opportunity to make a profound impact on the quality of our patients’ lives, creates limitless potential for growth within our organization.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Job Summary

JOB TYPE

Full Time

SALARY

$32k-40k (estimate)

POST DATE

04/20/2023

EXPIRATION DATE

04/24/2024

WEBSITE

serenityhomehealthcaresystem.com

HEADQUARTERS

SAINT PAUL, MN

SIZE

<25

FOUNDED

2009

CEO

TAHA ABDUREHMAN

REVENUE

<$5M

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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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