Event Coordinators need to be attentive to the smallest details of all events at Serendipity Catering – particularly working closely with service consultants and clients to ensure events run smoothly from start to finish. All notes gathered by the Event Coordinators (often called a “captain”) need to be documented in Total Party Planner (TPP – our catering software). They have to be clear and concise.
The Event Coordinator is responsible for ensuring all food they are taken out the door to an event is beautiful and complete (all garnishes, etc.). The Event Coordinator is empowered to address the chef to ensure all items meet Serendipity standards. If something needs to be “re-fired” or “replattered” and sent out after you, it has to be done – subpar food is not acceptable. If there is any trouble with communication between you and the chef on duty (sometimes the Exec Chef, but not always), you are responsible for bringing it to the attention of your senior to assist. The Quality Manager or HR Manager can also be brought into the loop, as appropriate to the circumstances. The last step of escalation would be getting or calling the CEO.
The Event Coordinators are expected to captain events assigned to them as well ask for events that they particularly want to captain. Event Coordinators reach out to assigned clients in a very timely manner to introduce themselves and set-up a walk-through. Prior to reaching out to the client for the first time, the Event Coordinator should have talked to the service consultant to get a full debrief, so they are calling the client with a very good grasp of what has already been discussed, and not asking questions that they should already have the answers to. Reference: Walk-Through Check List.
Maintaining order in the staging area is the responsibility of the Event Coordinators in partnership with the Delivery Department. This area needs to be clean and organized on a daily basis – this includes the pack-up area, the beverage storage, the décor section, and the pack-up shelves. Responsibilities include, but are not limited to: sweeping, sorting and organizing, doing pack-ups, assisting others with their pack-ups, loading vehicles, unloading vehicles (clean-up), and printing menus –these are not the only activities in this area, but serve as a basic list. Reference: Clean-Up Check List.
Rate: $20-25/hr depending on experience
Benefits include:
Health & Dental Insurance
401K
Paid Time Off
Paid Sick Leave