Position Description

Looking for a Process Digitization opportunity at a place you can make a difference every day? This is a great remote-based opportunity! Bring your digital fluency, problem solving, and collaborative skills to make an impact with the Facilities and Asset Management Team by discovering your new role supporting this.

Serco is a distinctly different business. Our business model, the diversity of the work we do, our management approach and culture all distinguish us from our peers and make us unique. Our approach to service delivery has evolved to meet the specific needs of our vision: to be the leading service company in our chosen markets. We're looking for a highly qualified, asset management focused Solution Analyst to join our team and support our various commercial and public sector clients. How would you like to work in a fast-paced, teamwork-oriented environment that values your collaborative and analytical abilities?

You will be part of a large team of technical experts that works closely with the customer and across Serco teams to deliver easy to use technology solutions.

In this role you will:

• Gather technical requirements for business functions to include UI and storyboarding mockups
• Author documents and create deliverables for customers.
• Rapidly understand different business processes and then apply new technologies to increase efficiencies
• Be inquisitive and assertive while building strong relationships and working effectively across multiple levels of the organization
• Present technological solutions to non-technical audiences, gather detailed business and functional requirements from groups and individuals, and provide business process and system subject matter expertise to our clients. Interacting with customers and being a strong, positive representative of Serco, is critical
• Customer Facing meetings at various locations and occasional travel to conferences may be required
• Demonstrate a knowledge of digital twins, and the data and processes that support implementing and supporting these solutions
• Ability to understand complex engineering equipment, operations, and processes as well as the activities required to install, maintain, and repair the assets

Qualifications

To be successful in this roll, you will have:

• Ability to obtain and maintain a DoD Secret clearance
• Bachelor’s degree
• 1-4 years of experience
• Experience in consulting directly with customers
• Ability to travel up to 10%

 Additional desired experience and skills:

• 7 years of relevant experience
• Education/Certification in Business Analysis, Scrum/Agile, ITIL, SDLC, Project Management, or Six Sigma
• Excellent knowledge of Relational Databases, SQL and/or other data science tools
• Familiarity with Facilities and Asset Management Frameworks such as ISO 55001 and ISO 41000

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.