Position Description

If you love high-profile, challenging, and diverse work, then this position is for you! As a Senior Business Systems Analyst, you will support the Department of the Navy (DON) Process Improvement Office (PIO).

Must live in the Washington, DC area/ National Capitol Region and work onsite at the Pentagon 2 days per week; remote work 3 days per week.

ACTIVE SECRET SECURITY CLEARANCE IS REQUIRED TO BE CONSIDERED FOR THIS POSITION.

In this role you will:

• Support both the Strategic Performance Management (SPM) and Secretariat Priority Assignments (SPA) workstreams.
• Capture stakeholder and SME feedback on Performance Measures and support functional requirement-gathering for data visualizations.
• Support the office in DON annual reporting to DoD, managing its stakeholders.
• Serving as a liaison between the DoD to DON and developing presentation materials.
• Review, analyze, and evaluate business systems and user needs.
• Formulate systems to parallel overall business strategies.
• Write detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Demonstrate expertise in a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals and perform a variety of tasks.
• Provide consultation on complex projects and is considered to be the top level contributor/specialist.
• Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
• Demonstrate a strong understanding of the available knowledge management platforms in the Department of the Navy (DON) and OPNAV (e.g., Flank Speed, MSFT SharePoint, MS Teams, Power BI); provide recommendations for knowledge management processes.

Qualifications

To be successful in this roll, you will have:

• An active SECRET security clearance.
• 8 years of hands-on experience in business systems analysis.
• Knowledge of the Navy and DON organization.
• Experience supporting military customers.
• Ability to produce briefing slides, metric charts, program schedules, and organizational charts.
• Proficient in SharePoint, MS Teams, MS Office including Word, PowerPoint, & Excel, and Adobe Acrobat Pro.

Additional desired experience and skills:

• Client centricity – A drive to make our client’s lives easier, proactively identify opportunities to support their agenda and take work “off their plate”.
• Executive presence – Ability to confidently present recommendations to very senior leadership (e.g., 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on prior knowledge, intuition, or experience.
• Knowledge of “the building” – Experience working in and around the Pentagon; relationships with leaders currently in the Dept. of Navy Secretariat (e.g., ASN FM&C) and/or OPNAV is preferred.
• Forward looking – Can anticipate future challenges or issues based on direction of the project and proactively craft solutions to mitigate risk to project success.
• Problem solving – Ability to quickly diagnose a problem, identify the root cause, and then develop innovative solutions.
• Quick learner – Can digest a large amount of technical information and then distill it into digestible, easy to understand “sound bites” that resonate to a non-technical audience.
• Support staff experience at DoN, OPNAV, NAVSEA, Program Executive Offices (PEOs)/Program Offices, or other Pentagon Offices.
• Experience includes regular interactions with staff and senior leadership internal and external to affiliated organization.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.