Position Description

Are you looking for a Project Leader/Quality Assurance Manager opportunity at a place where you can make a difference every day? Discover this great opportunity in our remote Florida location. Bring your expertise and collaborative skills to make an impact on our military defense by discovering your new role in supporting this critical mission.

The Project Leader/Quality Assurance Manager will leverage their experience as a project leader within a training development environment focusing on establishing and leading a quality assurance program. They will utilize their in-depth knowledge of designing and developing curriculum and training materials for interactive instructor-facilitated and self-directed learning within an agile environment to develop and deliver error-free, high-quality products to our end clients. Prior experience providing quality assurance programs and training program management within the Navy or other US Military environments is desired.

In this role, you will:

• Provide subject matter expertise regarding designing, developing, and implementing Navy training programs that meet or exceed established quality guidelines. 
• Provide leadership and support in the areas of quality assurance, standards, processes and practices, program operations, project management, and staff management.
• Manage quality across integrated project teams for simultaneous course conversion/development efforts.
• Establish and implement quality standards for all aspects of the training development life cycle within an Agile environment to achieve customer objectives.
• Identify and implement process improvement activities to ensure quick resolution to issues. 
• Review and evaluate program deliverables to ensure adherence to program and customer quality standards to include the test and evaluation of courseware products and all supporting documentation.
• Develop and implement courseware/systems testing standards and procedures and oversee testing processes.
• Ensure processes are in place to document and analyze test results and make recommendations to improve overall quality.
• Assist with project planning activities associated with training development projects.
• May provide quality-related training. 

Qualifications

To be successful in this role, you will have:

• The ability to obtain a DoD Secret clearance.
• U.S. Citizenship.
• A Bachelor’s degree and eight (8) years of leading instructional development project(s) within a highly complex environment.
• Thorough knowledge and understanding of QA project management concepts/techniques with ability to define, plan and execute activities necessary to achieve program quality objectives.
• Experience using QA and project management software.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management skills with ability to establish and effectively manage multiple projects and priorities.
• Excellent verbal and written communication skills with ability to present persuasively proposed solutions.
• Exceptional people-management skills with ability to lead/develop others and to promote a team environment.
• Ability to quickly analyze data/situations, draw relevant conclusions, and make sound decisions.
• Ability to understand the step-by-step process required to develop and maintain quality service.
• Ability to effectively utilize available tools and resources to resolve issues.
• Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities.
• Ability to work effectively both individually and in a team environment.
• Working knowledge of Agile project management methodology
• Ability to Travel up to 25% as requested.

Additional desired experience and skills:

• Active DoD Secret clearance desired.
• Prior experience providing training program management within Navy or other US Military environment is desired.
• Proximity to Panama City, FL.

If you are interested in supporting and working with our military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.