Position: Tech Support Specialist

Salary: $24/hr-$26/hr

Shift: 9am-6pm, M-F

Position Type: Full Time

Overview: 

Senior Helpers is a franchising company that is an international provider of home care services to seniors. First incorporated in 2002, Senior Helpers was founded to provide dependable and affordable care to seniors using next iteration systems and technology. We are looking to add a personable and motivated Tech Support Specialist to our team in Towson!

Daily Responsibilities:

• Working technical knowledge of network, PC, and platform operating systems, including Microsoft Windows O/S, MS Office, etc.

• Telephony Configurations and Support

• Application support with Microsoft Office, Windows, etc.

• Technical awareness of current systems software, protocols, and standards, etc.

• Provide remote Office Support for FSC and Corporate Company Inc. staff.

• Video Conference and Webinar Support

• Hands-on software troubleshooting experience.

• Documenting and maintaining configuration and process information.

• Good understanding of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices and laws.

Personal Attributes Required:

• Highly organized to keep Help desk tickets in order.

• Ability to effectively prioritize and execute tasks.

• Highly self-motivated and directed.

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Keen attention to detail.

• Detailed oriented to keep detailed notes on tickets.

• Strong interpersonal and oral communication skills.

• Adept at reading, writing, and interpreting technical documentation/procedure manuals.

• Ability to conduct research into hardware and software issues and products as required.

• Ability to present ideas and solutions in user-friendly language.

• Skilled at working within a team-oriented, collaborative environment.

Formal Education & Certification

• AA college diploma or university degree in the field of business/information systems and/or 2 years equivalent work experience.

• Certifications in Microsoft, A , Network a plus.

Work Conditions

• 40 hour on-site work week

• Sitting for extended periods of time.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

• Occasional inspection of cables in floors and ceilings.

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.