JOB TITLE : Parts Counter - Sales Associate DEPARTMENT : Inside Parts Sales

FLSA STATUS : Non-Exempt REPORTS TO : Inside Parts Sales Leader

CREATED / REVISED : 3-30-21

Summary :

Reporting to the Inside Parts Sales Leader, the incumbent will process web and customer-counter orders for petroleum tank industrial / agricultural truck parts / equipment with a specialization of mobile fluid power.

This position is responsible for reviewing and filling customer orders daily while ensuring the work area is always clean and neat.

Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Supervisory Responsibility :

This job has no supervisory responsibilities

Essential Job Functions :

Provides prompt, efficient and friendly customer experience by exhibiting caring, concern and patience in all customer interactions

Makes an effort to learn customers' names and to address them by name whenever possible

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call by addressing customers needs or routing incoming calls to appropriate departments / personnel

Prepare quotes, take, process, and monitor customer orders ensuring timely and accurate order shipments

Conducts follow up with customer special requests and quotes

Manage front counter by routing customers / visitors to the correct department and addressing customer needs, including pulling parts, processing payments, producing quotes and entering / updating customer profile

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

Ensures the work area is always clean and neat

Adheres to company policies and individual department guidelines

Reports to work when scheduled and on time

Assist with other duties as assigned

Competencies :

Strong customer service skills

Organizational skills

Attention to detail

Ability to read, write, speak and understand English

Ability to balance conflicting priorities, research and solve problems

Strong written and oral communication skills

Physical Demands :

Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet without correction, color vision, depth perception and field of vision

Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions

Equipment & Software :

Equipment : Office equipment, including telephone, computer, photocopier, fax machine, and scanner

Software : Word processing, spreadsheet, email, internet browser, and enterprise resource planning (ERP) applications

Safety :

Follow policies found in Seneca Tank's Safety Manual.

Special Conditions of Employment :

Upon receiving a conditional offer of employment, job candidates are required to pass a pre-employment physical and drug-screen

Qualifications :

High school diploma or equivalent

Last updated : 2024-03-08