Summary

We’re seeking an exceptional candidate to join Sempera Organics as a Sales Operations Representative.

The Sales Operations role is responsible for ensuring that our customers will have an exceptional experience in interacting and purchasing products from us.

You will be the direct point of contact with our customers and ensuring their needs and expectations are met. You will know our products inside and out and guide our customers through the purchase process efficiently and satisfactorily. You will work closely with the business, marketing, and operations team to consistently ensure a memorable customer experience. As one of our brand ambassadors, you will amplify our brand values of openness, transparency, and trust.

General responsibilities

· Handle all inbound queries through our website, online marketplaces, phone calls and referrals

· Answer customer questions promptly and follow up

· Send out samples, quotations and purchase orders to customers

· Follow up with leads and convert to customers

· Close deals and assist in processing payments and product shipping

· Use and maintain our CRM with customer contact and account updates

· Coordinating local and out of town sales and marketing events, trade shows and conferences

· Assist distributors with samples, internal follow up and addressing business related queries

· Maintaining samples inventory

· Coordinating with production and supply chain to ensure POs are shipped on time and quality

· Be the first point of contact for existing customer queries and channel resolutions internally with sales, quality and production as needed

Qualifications:

· Undergraduate degree in science, business or equivalent

· 3 years of experience in commission sales, inside sales experience, or related sales or account management experience

· Knowledge of sales process from initiation to close

· Ability to establish rapport and close sales

· Comfortable talking to new people all day

· Excellent listening, verbal and written communication skills with a demonstrable ability to call, connect and interact with potential customers.

· Possesses an energetic, outgoing, and friendly demeanor

· Self-motivated and self-directed

· Able to multitask, prioritize, and manage time efficiently.

· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

· Ability to work independently or as an active member of a team

Nice to have.

· Prior experience in sales of food, food ingredients or nutraceutical products

· Interested in mushrooms, wellness, natural products and eager to learn more.

Each employee at Sempera Organics is responsible for ensuring and maintaining the safety and quality of our product and is expected to:

· Promote food safety and quality awareness throughout the organization.

· Adhere to and ensure company-wide compliance with policies and procedures relating to product/food safety and quality.

· Express concerns and offer solutions regarding product/food safety and quality issues.

· Report all major or minor product/food safety/quality problems to personnel with authority to initiate action.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• Dental insurance
• Employee stock purchase plan
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Ability to Commute:

• Morgan Hill, CA 95037 (Required)

Ability to Relocate:

• Morgan Hill, CA 95037: Relocate before starting work (Required)

Work Location: In person