Senior Operations Manager – Full Time

Location: Seattle, WA

Rate: $97,864.00/YR

At Securitas, we are leading the transformation of the security industry globally. We have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and world class tech-enabled security to our prestigious clients. Our protective services, developed together with our clients, are designed to incorporate a high degree of technology content. 

The Senior Operations Manager supports our Branch Manager or Account Manager through project planning and coordination to meet commitments on time and within resource limitations. As authorized, determines requirements, establishes priorities and monitors service delivery.

Position Responsibilities:

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner 
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders 
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches’ employees and carries out disciplinary actions, as necessary 
• Assists in development and administration of budget in relation to assigned account. 
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures 
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information 
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff 
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues

Click The Link Below To Apply Online Today!!

https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX=

What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off (4 floating holidays per yr., 48 hours of sick time per yr., and 80 hours of vacation time per yr.) 
• Paid Holidays (8 per yr.) 
• Paid Family Leave (up to 12 weeks a yr in accordance with State law) 
• Parental Leave (4-10 weeks of paid time off)
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training 
• Pet Daycare Discounts 
• Employee Assistance Program & So Much More!

Position Requirements:

• 18 years of age or older 
• High School Diploma or GED Required 
• Standard computer / technology skills needed
• Must be able to provide exceptional customer service to our clients and their guests
• Must be responsible, accountable, objective, and have a strong work ethic
• Must have a strong grasp of appropriate and professional verbal / written communication
• Conflict resolution and de-escalation skills a plus
• Customer service background preferred 
• Must be able to interact with a wide range of individuals in a professional manner

All candidates must be able to pass a drug test and background check

See a different world.

EOE/M/F/Vet/Disabilities

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