Senior Shelter Operations Manager

South Seattle, WA

POSTING DATE: 12/15/2023

REPORTS TO : THV Program Manager

HOURS: Full-time, 40 hours per week, includes some on call evenings and weekends

PAY RANGE: $65,500-72,000 annually

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Exempt, management position

This position will provide support and guidance in management, operation, compliance, and coordination of staff at multiple Enhanced Shelter locations. This position will also supervise activities at one site and will maintain a safe environment for all the program participants at the Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Operations Managers, Shelter Organizers, Case Managers and the LIHI Management team.

Responsibilities:

Staff Support and Supervision

* Hire, supervise, and train staff, volunteers, interns and interface with vendors, contractors, consultants, and community members.

* Complete staff evaluations that address performance concerns, set goals with clear performance expectations.

* Provide supervision, support and guidance to Shelter Operations Managers at a minimum of at least 2 other shelters.

* Troubleshoot resident issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.

* Support the shelter operations team team in effectively maintaining established policies and programs at the shelters.

Program Management and Coordination

* Provide an on-site presence, monitoring the shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of the program participants. The purpose is to assist with deterring theft, violence, vandalism, illegal activities or infractions of rules and code of conduct.

* Enforce rules and guest policy.

* Assist program participants in completing intake and exit paperwork.

* Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.

* Provide outreach and info to neighborhood organizations, residents, and the Community Advisory Committee.

* Serve as a LIHI representative at CAC meetings as needed

* Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the shelter.

* Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.

* Maintain inventory of basic supplies and assist in ordering supplies.

* Respond to program participants' concerns and questions regarding the shelter.

* Respond to emergencies on site, being on-call with cell phone and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.

* Work with other staff members, community groups, government entities, volunteers and future residents on community notification, tours and community outreach.

* Obtain and respond to input and feedback from residents, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of life.

* Organize training for staff and residents on domestic violence, mental health, hoarding, self-help, and other areas.

* Perform other responsibilities as assigned.

Qualifications:

* Two years' experience working in the property management or human services field.

* Experience providing services to low-income and/or persons experiencing homelessness.

* Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income housing.

* One year experience working on leading a program or project with staff and volunteers.

* Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.

* Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.

* Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.

* Proficient in, Microsoft Office and Excel spreadsheet programs. Previous experience with record keeping and report preparation.

* Proven ability to work with minimal supervision.

* Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.

* Excellent communication skills.

* Must have valid driver's license and working vehicle.

* Must pass criminal background check and drug screening test.

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.