Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

Provide high quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties and Responsibilities:

• Open facility at start of day. Turn on lights essential to the building. Unlock the doors in the outer perimeter of building. Turn on TV and music, start coffee, make ice tea and set up beverage bar by stocking essentials for residents including tea, coffee, sugar, water, cups and creamer. Make sure beverage bar is also stocked for next shift. Shut down facility at end of evening. Break down beverage bar, turn off lights and lock doors.
• Set up and count cash drawer, get ready for the day with transactions regarding resident purchases of events and classes. Balance drawer at the end of each shift and drop money with report into safe.
• Acknowledge and greet all residents by name and swipe their card. Provide the customer with an experience that will always be remembered and with the highest level of responsiveness. Greet guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners when needed.
• Assist in signing residents up, suggest, recommend, book, and confirm, scheduled events including but not limited to: paid events, classes in the Pioneer Center, events in Las Vegas or St. George also excursions to other areas that have a fee attached to them.
• Read pass-on log when arriving on shift, update daily when needed.
• Maintain consistent presence at work station.
• Create flyers for any new activities. Make sure new event is in concierge book, save the date, weekly newsletter and Post new flyer event on Sun City Club board.
• Check and update “event” book, Save the Date board, Sun City website home page, event calendar and weekly newsletter, with dates and times.
• Schedule any pertinent room reservations for events while accommodating clubs and other activities.
• Provide personal services of the highest level that may include, but not limited, to sending faxes, scanning emails, make copies and send any vacation checks to the police department. Fill out appropriate paperwork related to residents parking trailers, motorhomes etc. in the parking lot. They also have the ability to make available maps, literature, and other materials.
• Be knowledgeable of facility, events and fitness classes.
• Greet EDW (explore Del Webb) and prospective Homeowners, give them information and tour of the facility.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, give to the appropriate staff. Respond to inquiries regarding services and building issues by giving information to the appropriate staff.
• Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Community Manager when matters are outside scope or ability.
• Serve as information liaison to Community Manager or other staff.
• When so scheduled, participate in resident organization and functions. Forward event planning opportunities to Lifestyle Director.
• Use professional telephone etiquette in handling resident requests.
• Be knowledgeable of local current attractions or events (concerts, theater, sporting events, special events, and more.)
• Assist new homeowners with filling out membership paperwork and register vehicles. Assist with taking picture of new homeowners.
• Provide administrative assistance with architectural applications and collect fees from homeowners.
• Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to residents for outdoor tennis, pickleball and restroom.
• Implement recycling or other related cost-saving environmental programs, as approved by supervisor.
• Assist with package deliveries.
• Provide guest waivers for guests to sign, pay fee and remain vigilant of non-residents and their purpose for being on property.
• Serve as liaison to clubs including, but not limited to: working with club officers with needs, updating new officers, times, events, updating the weekly newsletter, Sun City Website and collecting end of year documentation.
• Provide continuous updates, edits, reviews, and additions to the electronic databases; drive.

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook and Word.
• Possess a valid state issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.

Minimum Education:

• Two years’ prior hospitality experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area

Language Skills:

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Availability:

Regular business hours and overtime as needed.

Work Environment:

The concierge works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.