Description

• 401(K) Retirement Saving Plan
• Health, Dental and Vision insurance
• Life insurance
• Paid holidays
• Paid time off
• Other benefits

• Possess (1) year of experience in customer service, preferably within the logistics industry.
• Intermediate computer skills in programs such as Word, Excel and Outlook.
• Must be able to communicate effectively both verbally and in writing in English at an intermediate level and in Spanish at and advanced level.
• High School diploma or equivalent.
• Ability to handle multiple phone lines.
• Possess well-developed interpersonal skills. Ability to meet and deal effectively with the customers, executives and the general public.
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job.
• Ability to think logically and follow procedures and instructions.
• Strong organizational skills and ability to multitask.
• Strong time management skills.Must be able to prioritize.

• Ability to work with limited supervision and strong initiative.
• Ability to exercise good judgment in prioritizing projects delegated by supervisor.
• Ability to respond to common inquiries regarding the areas and/or countries s/he works with.

• Ability to work extended hours, holidays and/or weekends, as needed.

• Familiar with export shipping documents such as Shipper Export Declaration (SED), Ocean Bill of Lading (OBL) documents, Airway Bills.

• Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commission, U.S. Customs, environmental and hazardous, import/export).
• Familiarity with International Commercial Terms (INCOTERMS) and shipping terms.
• Ability to type 45-50 WPM.

• Tracks LTL shipments in route to our consolidation facility, secures warehouse receipts documentation, updates tracing reporting and submits to customers.
• Matches export documents with warehouse receipts.
• Assists with export shipment booking process.
• Coordinate pick up / delivery of cargo locally and over the road.
• Requests from customer export documentation (Commercial invoice, packing list, certificate of origin, IMO, etc)
• Work with the warehouse operations to track and prepare loading specs of cargoes as per customer requirements.
• Work with customer’s suppliers to track their purchase orders (PO) availability and update our PO managements systems with the cargo and documents events.
• Attends to high volume incoming phone calls/emails, extensive follow-up and perform multiple tasks simultaneously.
• Preparing of export certificates with various government entities.

• Acts as back up for our other traffic coordinators and support Export Account Executives.
• Performs additional related duties as assigned by management.

• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or hear.
• The employee is continuously required to sit.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• Indoors office, controlled temperature environment.
• The noise level in the work environment is usually busy with phones and other working personnel.

• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
• We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to[email protected]