About us

SD Tech is a small business based in San Antonio, TX. We are professional, agile, customer-centric and our goal is to Provide businesses in San Antonio, the surrounding areas, and all of the US with affordable IT Help Desk solutions.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Relaxed atmosphere
• Competitive benefits
• Incredible Team

We are seeking a proactive and customer-oriented individual to join our team as a Front Desk Coordinator. In this role, you will serve as the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibilities will include answering incoming calls, interacting with customers to gather information about their requests, and efficiently submitting tickets on their behalf.

Additionally, you will be responsible for accepting incoming deliveries, maintaining a tidy and organized reception area, and assisting with basic housekeeping duties as needed. You will also play a vital role in ensuring the smooth operation of our office by stocking the break room and bathrooms, managing office supplies, and assisting with various administrative tasks as assigned.

The ideal candidate will possess excellent communication skills, both verbal and written, along with a friendly and professional demeanor. Strong organizational skills and the ability to multitask in a fast-paced environment are essential for success in this role. Prior experience in a customer service or administrative support role is preferred.

Key Responsibilities:

• Answering incoming calls and directing them to the appropriate department or individual.
• Interfacing with customers to gather information about their requests and entering relevant details into our ticketing system.
• Assisting with incoming deliveries and notifying staff members of their arrival.
• Maintaining a clean and organized reception area, including stocking supplies and ensuring cleanliness.
• Assisting with basic housekeeping duties, such as tidying up common areas and restocking amenities.
• Supporting office operations by managing office supplies, coordinating maintenance requests, and assisting with various administrative tasks.
• Providing exceptional customer service to all clients and visitors.

Qualifications:

• High school diploma or equivalent required; Associate's degree or higher preferred.
• Previous experience in a customer service or administrative support role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Join our team and become an integral part of our dynamic and growing MSP company! If you are a motivated self-starter with a passion for providing exceptional customer service, we want to hear from you.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• San Antonio, TX 78258: Relocate before starting work (Required)

Work Location: In person