Job Description

• Answer incoming calls within three rings, assist with reservations, confirmations, room need requests and questions
• Explain hotel products, services and the requested information
• Sell, process, enter and confirm room reservations using selling techniques and strategies
• Maintain knowledge of current hotel events, activities, hours of operation, etc.
• Greet guests warmly and perform registration procedures
• Provide guests with appropriate room assignments, room keys, directions to the rooms, upsell when appropriate
• Verify payment including incidental costs
• Assist guests with issues and complaints with empathy and focus on satisfaction
• Use supervisory support when necessary
• Accurate accounting of cash bank assigned
• Post charges to guest accounts accurately
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting payments due.
• Perform other reasonable job duties as requested by supervisor
• Reports to the General Manager or Front Office Manager

Front Desk Associate Requirements

The ideal Front Desk candidate will have at least one year of Front Desk Associate experience, preferably with the Marriott brand, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individual who can deliver total guest satisfaction. Our hotel operates 24/7. Candidate must be open to work morning, nights, weekends, and holidays.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• San Antonio, TX 78240: Relocate before starting work (Required)

Work Location: In person