Job Description

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Come join our Scripps Clinic 78 and Jefferson and see what it’s like to be a part of one of the Top 100 Places to Work in the country! This Scripps outpatient clinic located in Oceanside is an outpatient facility with a tight-knit team and great camaraderie between both staff and providers.

We pride ourselves on our collaborative atmosphere and commitment to providing exceptional care to our community.

As a Patient Service Representative in the Radiology / Diagnostic department, you’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following :

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information;

ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

• Scheduling and confirming appointments and entering appropriate insurance.
• Initiating and validating referrals / authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need toinvolve leadership in order to resolve concerns.

Position Pay Range : $22.29-$30.58 / hour

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range.

Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state.

Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity / expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requirements

Requirements

Required Qualifications :

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications :

• 1 year of experience in customer service or a healthcare / medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9 / ICD10 codes and CPT / HCPC Codes and Modifiers.

Last updated : 2024-05-19