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Insurance Customer Service Representative

Blaine, MN | Full Time
11 Days Ago

Job Description

Job Description


Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Benefits


Paid Holidays

Base Salary with Commissions 

Bonus Opportunities

Weekends Off

Holidays Off

Retirement Benefits

Paid Aflac Accident Plan


Responsibilities


Some of the daily job responsibilities:

  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.
  • Maintain client relationships with follow up phone calls.
  • Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Assess and identify the wants and needs of your customer(s) over the phone
  •  

Requirements


  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual. (Will pay for licensing and time to get licensed if not already licened)
  • Great Customer Service Skills.
  • Works well with other employees and is a team player with a positive attitude.
  • Driven and goal-oriented individual.
  • No insurance experience required but must be willing to learn

Skills for Insurance Customer Service Representative

The job skills required for Insurance Customer Service Representative include Customer Service, Insurance Industry, customer contact, Interpersonal Communication, Goal oriented, client relationship etc. Having related job skills and expertise will give you an advantage when applying to be an Insurance Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Insurance Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Insurance Customer Service Representative

The following is the career advancement route for Insurance Customer Service Representative positions, which can be used as a reference in future career path planning. As an Insurance Customer Service Representative, it can be promoted into senior positions as an Insurance Claim Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance Customer Service Representative. You can explore the career advancement for an Insurance Customer Service Representative below and select your interested title to get hiring information.

How to Become an Insurance Customer Service Representative

If you are interested in becoming an Insurance Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Insurance Customer Service Representative for your reference.

Step 1 Understand the job description and responsibilities of an Insurance Customer Service Representative

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Step 2 Knowing the best tips for becoming an Insurance Customer Service Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Insurance Customer Service Representative

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