BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

We are the iconic brand in assessment and technology services. We are Scantron professionals.

Scantron is a global, diversified company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE and Research Triangle Park, NC.

Rewards

• Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• We offer work-life flexibility, meeting personal obligations along with professional success.

JOB SUMMARY

Oversees assigned major accounts to ensure a high level of quality and service. Manages the communications with customer’s employees, vendors, and company stakeholders to meet or exceed customer service expectations. Accountable for all aspects of assigned projects to ensure a high level of quality and service.

KEY DUTIES/RESPONSIBILITIES

• • Primary responsibility is to meet/exceed customer expectations and perform problem resolution while serving as the primary point of contact. This includes monitoring service levels, working with team members to resolve service escalations, cultivate areas that will benefit from process improvement
  • Directs, controls, and/or coordinates activities with all inside and outside stakeholders related to the assigned accounts
  • Collects detailed customer service information for analysis against Key Performance Indicators (KPIs), summarizing findings of risk or opportunities for improvement to all needed stakeholders
  • Facilitate any customer product or service concerns to management while advocating potential resolution paths
  • Ability to create and engage with cross-functional working teams without having direct management of team members
  • Act in the capacity of a Project Manager to ensure a smooth implementation for the life of the project as assigned
  • Ability to manage several projects consecutively and produce consistent positive results
  • Understands, supports, and participates in the continuous improvement process
  • Prepares and presents account service reviews on an as needed basis

EDUCATION

• • Bachelor's degree or equivalent work experience required

EXPERIENCE

• • Must have past experience with project management involving large projects
  • Minimum of 3-5 years experience in a customer service/account management role

COMMUNICATION AND CONTACTS

The ideal candidate should have exceptional written and verbal communication, ability to maintain a professional image and demeanor during all customer interactions and establish trust and respect with the customer’s employees, vendors, etc.

DECISION MAKING

The ideal candidate should be able to demonstrate effective time management skills to ensure responsibilities are finished accurately and deadlines are achieved, organizational ability to keep track of details, tasks, timelines, etc., while working with minimal guidance and/or supervision. Demonstrated proficiency of skills in the role will lead to professional growth and/or ownership of assigned customer accounts.

OTHER

Supervisory Responsibilities: None

Travel: Might be needed to support assigned accounts and/or projects (upwards to 15%)

Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Director of Talent Acquisition, Wendy Hinson at 919 657-6903.

EEO is the law. To review your rights under Equal Employment Opportunitypleasevisit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.