Customer Support Specialist 1 (Dublin, CA)

About SavvyMoney:

SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1,250 bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 40 digital banking platforms.

SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" for 2023 and is an Inc. 5000 Fastest Growing Company.

Our corporate offices are in Dublin, CA and we offer a hybrid work environment with some days at the corporate office and some days working from home. 

SavvyMoney is hiring for the position of Customer Support Specialist 1. The ideal candidate will be tech-savvy and have a love and passion for providing the best customer service experience. In this position, you will interact with SavvyMoney users and financial institutions to help them understand the program, resolve their issues, and promote financial and credit literacy. Your day-to-day work will involve solving problems, collaborating to fix issues, and representing SavvyMoney to our users and partners with exceptional enthusiasm and commitment.

Roles and Responsibilities:

• Manage daily registration support requests with timely responses and resolutions.
• Collaborate with partnership, product, and tech teams to identify issues and fixes.
• Track customer support SLA and make recommendations for process improvements.

Required Skills and Experience:

• 2 years experience in email and phone-based customer support in technology-driven products (required).
• Prior experience doing customer support in a startup or fintech is preferred.
• Credit score knowledge/background is preferred. 
• Knowledge and experience with Salesforce platform applications or other similar ticketing platforms.
• Working knowledge of Microsoft applications.
• Excellent written and verbal communication skills that exhibit empathy and generate confidence and trust.
• Hybrid position as office hours will be required but some remote work will be possible.
• College degree a plus but not required.

Compensation 

• $22.50 - 29.00 depending on experience. This is a non-exempt position.

We provide:

• Competitive compensation, bonus, and equity package
• Vacation Time (starts at 3 weeks a year)
• Medical, Dental, Vision – up to 100% premium paid for employee and employer contributions for dependent coverage
• Volunteer Day - 1 per year
• Opportunity for career growth and challenge
• Beautiful California East Bay office in Dublin, CA 

SavvyMoney’s EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer

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