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Patient Services Representative
Savas Health Palm Springs, CA
$38k-45k (estimate)
Full Time 1 Week Ago
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Savas Health is Hiring a Patient Services Representative Near Palm Springs, CA

Job description

Our Story

Savas (pronounced sah-vus) is a derivative of the wordSeva(pronounced say-va), which means an act of selfless service and compassionate care. At Savas Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Visit our website at www.savashealth.com.

Job Duties

  • Welcomes and greets patients as they walk in through the door.
  • Keep patients updated on their wait time and offers water/coffee.
  • Answer all calls throughout the day in a professional manner and directs calls to the appropriate staff member.
  • Place calls to pharmacies to update or cancel patient Rx.
  • Set a healing environment slideshow on TV in lobby area and set up for treatments for the day.
  • Check and print service schedule roster for patients to reference at display.
  • Enrollment of new patients – thoroughly explaining the program treatments and attendance requirements. (Offer transportation for check insurance eligibility, capture photo, add patient to profile, enter demographics).
  • Warmly welcome patient at time of check-in. Check-in all patients in EHR & obtain vitals (COVID screening, blood pressure, temperature, height, weight, and pain levels).
  • Update patient information (address, phone number).
  • Capture/upload patient photos (face only) into EHR.
  • Provide stellar customer service when assisting patient in creating one month schedule. (Any scheduling conflicts/questions freely direct to supervisor).
  • Ensure patients always have a once-a-month medical check-up and scheduling evaluation for research, HBA1C and UDS collection.
  • Provide all patients with name tag.
  • Remove patient name from sign in sheet after signing in (HIPPA).
  • Medical check-up days: forefront in morning/regulate flow in afternoon.
  • Print CURES reports prior for phase 1 day and medical day prior.
  • Input patient insurance authorizations into Electronic Health Record (EHR).
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations.
  • Protect patients and employees by adhering to infection-control policies and HIPAA protocols.
  • Upholds company vision and value.
  • Performs other duties consistent with the above responsibilities.

Qualifications

  • High school graduate or equivalent.
  • Certified Medical Assistant license (preferred).
  • Excellent customer service skills.
  • Strong proficiency in medical terminology.
  • Strong computer skills, including Word, Excel, and PowerPoint.
  • Proficient use of fax and scanning machines.
  • CPR/BLS certification preferred.

Conditions:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment:The noise level in the work environment is high to moderate.

Disclaimer:The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.

The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Equal Opportunity Employer:Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • No weekends

Ability to Relocate:

  • Indio, CA 92201: Relocate before starting work (Required)

Work Location: In person

Job closes 5/30/2024

Job Summary

JOB TYPE

Full Time

SALARY

$38k-45k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

07/10/2024

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The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Services Representative job description and responsibilities

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat

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Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.

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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

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This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Representative jobs

Representatives must use quality customer service techniques to ensure patient needs are met.

01/25/2022: Johnstown, PA

Some patient services representative roles require additional training.

12/23/2021: Lebanon, PA

Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.

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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

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Must exercise empathy and respect to provide excellent customer service for patients.

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Step 3: View the best colleges and universities for Patient Services Representative.

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