OPERATIONS COORDINATOR
SAVANNAH CONVENTION CENTER

At the Georgia World Congress Center Authority (GWCCA), we are committed to creating a consistently compelling experience for every guest who walks onto our campus. At the Savannah Convention Center campus, we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County and the State of Georgia. It’s what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences.

Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career at GWCCA could be your calling. Are you ready to begin your Authority Life journey?

The Savannah Convention Center is currently seeking an Operations Coordinator to join our family! Be a part of our team of the 330,000 square foot Savannah Convention Center currently undergoing and expansion and located directly across from historic Savannah on the Savannah River. This position reports to the Operations Manager. The Operations Coordinator shall be responsible for the supervision of the Event Set Up and Housekeeping program for all interior and exterior spaces of the Savannah Convention Center. Under the direction of the Operations Manager, this position shall supervise all day-to-day activities of the Operations Department including but not limited to event set-ups, housekeeping operations; storage inspections; equipment inspection and maintenance; employee training and development; and, such other functions and duties as assigned by the Operations Manager.

The ideal candidate will be dependable, customer-focus oriented and is committed to providing the quality of work in line with our core values Successful employees at the Georgia World Congress Center Authority embody our core values: We are Accountable, We are Authentic and We are One!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under the direction of the Operations Manager, provide supervision of the set-up and housekeeping crew of the GWCCA/Savannah Convention Center in accordance with established departmental procedures.
• Assist with the selection of Operations department employees. Train department employees according to established guidelines; provide coaching as required.
• Provide leadership for all Operations staff, contractors, and vendors in the maintenance of a clean, sanitary, and aesthetically pleasing campus environment.
• Plan, organize, assign, and monitor work assignments for department employees including establishing weekly shift schedules based on business need.
• Be proactive in the pursuit of continuous improvement to departmental work product by reviewing and making recommendations regarding policies, procedures, and processes.
• Conduct weekly departmental meetings as required to fulfill the responsibilities of the position.
• Monitor and maintain accurate payroll records of department employees.
• Research and recommend appropriate materials, supplies, equipment, and services required to fulfill departmental objectives.
• Maintain Operations supplies and equipment following established guidelines.
• Conduct and/or participate in inter-departmental, employee and shift meetings as required to coordinate event activities and plan departmental work.
• Routinely inspect the facility, including the operating status of equipment and inventory of supplies, and submit monthly report of this information
• Assist the Operations Manager with conducting a year-end equipment inventory. Recommend changes necessary to maintain the desired quality performance.
• Position requires the performance of work assignments, which may not be directly related to job specifications.
• Participate in Georgia World Congress Center Authority training programs as required.
• Generate work and labor schedules as required.
• Perform such other duties, functions, special projects and responsibilities as assigned.
• Maintain a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis on providing customers with the highest level of customer service deemed possible.

KNOWLEDGE, SKILLS, and ABILITIES

• High degree of integrity, compliance, and self-awareness
• Strong leadership skills
• Thoroughness in task approach, follow-up & completion;
• Ability to communicate effectively, prioritize tasks, and manage workload under pressure and with limited resources
• Detail oriented
• Able to lift up to 50lbs on a consistent basis.
• Assess, weigh, and manage risk in the face of uncertainty
• Ability to work an irregular work schedule as required to perform duties and responsibilities including weekends, holidays, and nights.
• Knowledge of basic event operations functions in addition to budget preparation
• Interact with internal and external customers in a professional manner to ensure customer satisfaction
• High degree of integrity and compliance
• Ability to build and maintain customer focused relationships with internal and external customers
• Research and interpret relevant information from a range of sources

EDUCATION AND/OR EXPERIENCE

• Minimum High School Education or GED
• Two (2) years of College or Technical School degree preferred.
• A minimum of three (3) years supervisory experience is required
• Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook

The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.