34 Desktop Support Specialist. Jobs in Harrisburg, PA
Sarum LLC is Hiring a Desktop Support Specialist. Near Harrisburg, PA
Position: Desktop Support Specialist
Location: Harrisburg, PA
Duration: 6 Months
Position Description: This position is responsible for providing high level desktop and end user support for the Department of State which consists of approximately200 users. This position supports the Daily operation of several bureaus within the DOS North Office Building to include application from each of the following Deputates – Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Charities: Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration. In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.
List of Skills
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365 Office products
3.Excellent customer service awareness and communication skills
4.Knowledge of hardware desktop, printer, scanner, video
5.Knowledge of software
6.Knowledge of imaging workstations using MDT and/or SCCM
7.Excellent troubleshooting and problem-solving skills
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup, support and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory use and privileges
13.Knowledge of wireless workstation setup and support
14.Ability to think and act under pressure
15.Good organizational skills
16.Excellent etiquette and professionalism
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
1. Thorough knowledge and use of ServiceNow or understanding of asset management system
Required
2. Expert knowledge and use of Windows OS and O365 Office products
Required
3. Excellent customer service awareness and communication skills
Required
4. Knowledge of hardware desktop, printer, scanner, video
Required
5. Knowledge of software
Required
6. Knowledge of imaging workstations using MDT and/or SCCM
Required
7. Excellent troubleshooting and problem-solving skills
Required
8. Ability to transport/lift boxes/equipment
Required
9. Ability to work independently and as a member of a team
Required
10. Knowledge of VPN setup, support and install
Required
11. Able to resolve technical issues with users over the phone
Required
12. Knowledge of active directory use and privileges
Required
13. Knowledge of wireless workstation setup and support
Required
14. Ability to think and act under pressure
Required
15. Good organizational skills
Required
16. Excellent etiquette and professionalism
Job Types: Full-time, Contract
Salary: $18.00 - $24.00 per hour
Benefits:
- Paid time off
Experience level:
- 1 year
- 2 years
- 3 years
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you fine with F2F ? -
- Email address -
- Are you fine with $22/hr with No Benefits -
Experience:
- Help desk: 5 years (Preferred)
- Windows: 5 years (Preferred)
Ability to Relocate:
- Harrisburg, PA 17102: Relocate before starting work (Preferred)
Work Location: In person
Job Summary
Contractor | Full Time
IT Outsourcing & Consulting
$45k-56k (estimate)
04/07/2024
06/05/2024
sarum.com
FREDERICKSBURG, VA
<25
2008
MARK LOGALBO
<$5M
IT Outsourcing & Consulting
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The job skills required for Desktop Support Specialist. include Troubleshooting, Help Desk, Customer Service, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist.. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist. positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist., it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist.. You can explore the career advancement for a Desktop Support Specialist. below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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