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PensionPro Software is looking for a tech-savvy, enthusiastic individual who is eager to learn and provide exceptional customer service for our clients! The perfect fit for this position will be someone that loves to help people and has a knack for problem-solving or overcoming obstacles by creating solutions.
The Software Support Specialist with PensionPro is responsible for understanding how PensionPro Software functions and leveraging that knowledge to service clients by responding to both technical and non-technical problems and inquiries encountered while using PensionPro. This individual will work closely with the Client Services team to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with our company, so it is important to provide great support with the ability to quickly earn our customer’s trust. In addition to delivering exceptional customer service, it's also expected that you will complete other related tasks as needed to support the goals and objectives of the Client Services department, including but not limited to those outlined in the section below.
This is a hybrid position in the Harrisburg office.
Responsibilities:
Skills & Experience:
Full Time
Social & Legal Services
$67k-84k (estimate)
04/29/2024
06/27/2024
pensionpro.com
HARRISBURG, PA
25 - 50
2010
<$5M
Social & Legal Services
PensionPro was formed in 2010 as a solution for TPAs in the increasingly complex world of pension management and business management technology. Rene Conner, CEO of PensionPro, leads the multi-faceted team from her own thirty-year TPA experience. PensionPro develops TPA specific software to track and manage Clients, Plans, Contacts and Projects. Our software focuses on providing tools for managing projects and analyzing profitability by reviewing employee time and client fees. Our Plan Sponsor website integration further enhances a TPA firms ability to easily and securely gather information an...d deliver documents to their clients. Our cloud service model also removes the burden of handling the IT infrastructure required to run the applications. Evolve the way you work.
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The job skills required for Software Support Specialist include Problem Solving, Written Communication, Team Development, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Specialist positions, which can be used as a reference in future career path planning. As a Software Support Specialist, it can be promoted into senior positions as a Software Quality Assurance Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Specialist. You can explore the career advancement for a Software Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Software Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Software Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Software Support Specialist job description and responsibilities
Troubleshooting and resolving IT issues in a timely manner.
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Communicating with coworkers to diagnose problems.
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Installing and configuring hardware and software.
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Talking coworkers through the process of fixing technical issues.
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Prioritizing your workload to ensure the most critical issues are resolved first.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Software Support Specialist jobs
Understanding the basics of software programming and functions.
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Experience using help desk software and remote support tools.
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A technical support engineer should be able to work calmly when under pressure.
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Time management - system support specialists use time management skills to prioritize support tasks and complete job duties efficiently.
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A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
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Step 3: View the best colleges and universities for Software Support Specialist.