As one of our operations managers you’ll ensure the smooth operation of the hotel, working 4 shifts/week, 10 hours/shift. You will be the main point of contact for all FOH employees, support daily operations, remove obstacles, follow up on guest and employee requests, manage our daily breakfast service, confirm guest reservations, build relationships with our guests and community members and support the GM with project-based work.
Leads daily operations for the front of the house including food & beverage, front desk and luggage (in season)
Expects a consistently high level of service in guest interactions
Inspects all areas of the hotel daily and works with GM, maintenance and housekeeping to address concerns found.
Responds to all guest email communications and all online reviews.
Maximizes company profits through a combination of revenue generating initiatives and cost savings attention
Assists the GM with operational forecasting and rate management
Manages reservation calendar
Enforces hotel policies and trains new hires in hotel procedures
Embodies our hotel culture of service and hospitality
Maintains a constant, supportive presence on the floor and with the team
Executes daily tasks and routines consistently
Completes guest and employee requests with urgency and attention to detail
Requirements
For candidates that have an innate desire to serve others but may not have directly applicable experience, please apply. Please keep the following in mind as you submit your application:
Experience:3-5 years in a hospitality management position is ideal, but not required. If you describe yourself as warm, empathetic, teamwork oriented, conscientious and optimistic, you’ll be a great fit and we’ll train you!
Education: a high school diploma is required, a bachelor’s degree is ideal.
Skills: you’ll understand how to address guest and employee questions or concerns. You’ll understand how to balance competing priorities in this fast-paced role. You know how to speak to guests and employees in a clear, concise and compelling way.
Characteristics:you embody hospitality and aim to serve others in everything you do. You understand that the guest experience and the employee experience are equally important.
Benefits
PAY STRUCTURE
$40k - $50k base pay, non-exempt
Additional earned incentive plan based on individual and company performance
BENEFITS
We ask a lot of our employees, and we give a lot in return. In addition to our competitive starting wage, earned incentives and longevity pay we offer additional perks including:
Medical
SIMPLE IRA with Company Match
Vacation Accrual: start accruing vacation time immediately!
Telehealth Benefit: automatic enrollment in Teladoc, a telehealth platform for whole-person medical, mental health services, dermatology and nutrition, paid for by Saratoga Arms.
Vacation Pay: OT pay on six major federal holidays.
Uniform Reimbursement
Giftogram Monthly Stipend: money to use on brands such as: Amazon, Target, Walmart, DoorDash, Visa and more!
Daily Pay Program: access immediate payroll funds at the end of each work day
Daily Shift Meal and Weekly Family Meal Program
Stay Benefits: discounts for employee’s friends/family to stay throughout the year. Annual complimentary stay for employee and one guest.
Access to our Non-Pay Day, No Interest Loan Program
Referral Bonuses: incentive pay to help us build our guest-focused team.
Development Opportunities/Tuition Reimbursement: expand your skill set.