Summary of Position:

This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Operations Manager at the Saratoga Hospital Community Health Center plays a pivotal role in ensuring the efficient and effective operation of the healthcare facilities business lines. This position involves overseeing administrative and operational functions, managing staff, and fostering a positive environment that prioritizes patient care and satisfaction. The Operations Manager will have operational oversight for the four service lines (primary care, mental health, addictions, and dental) within the Saratoga Hospital Community Health Center and will work collaboratively with the ACGME coordinator to oversee the operations of Saratoga Hospital Family Residency Continuity Clinic.

Primary Job Responsibilities:

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.

 Administrative Oversight

• Develop and implement administrative policies and procedures to streamline operations and ensure compliance with regulatory requirements.
• Oversee day-to-day administrative tasks such as scheduling, billing, coding, and medical records management.
• Coordinate with various departments to optimize workflows and enhance operational efficiency.
• Staff Management
• Recruit, hire, train and supervise service line leaders
• Conduct regular performance evaluations and provide feedback to support professional growth and development
• Foster a collaborative and supportive work environment that promotes teamwork and effective communication
• Financial Management
• Monitor and manage the financial performance of the practice, including budgeting, revenue cycle management, and expense control
• Identify opportunities for cost savings and revenue enhancement initiatives.

Quality Assurance and Compliance

• Implement quality assurance programs to monitor and improve the quality of patient care and services.
• Ensure compliance with all relevant regulations, accreditation standards, and licensure requirements.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective actions as needed.

Patient Relations

• Maintain a patient-centric focus by addressing patient concerns and working with service line leaders to resolve complaints in a timely and compassionate manner
• Develop strategies to enhance patient satisfaction and engagement
• Collaborate with clinical staff and service line leaders to ensure deliver of high-quality, patient-centered care.

Community Engagement

• Build and maintain positive relationships with community stakeholders, including patients, local organizations, and government agencies.
• Participate in community outreach initiatives and events to promote the services offered by the health center and address community health needs.

Supervisory Responsibilities:

• Direct report – Clinical coordinators and Dental Practice Manager
• Indirect reports – All CHC staff

Minimum Qualifications:

Education, Training & Experience:

• Bachelor’s degree or equivalent.
• Five or more years of operations management experience, preferable in an ambulatory setting.

Certifications / Licensure

• Clinical licensure preferred; Nursing or Social Work