Position Title: Director of Parent and Family Engagement and Communication
Position Type: Regular
Salary Range:
$79,200 - $93,960
Pay Frequency: Annual
POSITION PURPOSE
The Director of Parent and Family Engagement and Communication is a senior leader within the Division of Student Life. The Director is a critical connecting point for the families of undergraduate students and is responsible for communication and event planning in order to best support the success and retention of Santa Clara University students. The Director sets the strategic direction for Parent and Family Engagement, in alignment with university and divisional priorities, applying creative and strategic thinking to program design, service delivery and planning processes. The Director works with parents as partners to best support students and to increase parent/family involvement.
This is an area of renewed focus for the Division of Student Life with opportunities for office growth and development. Key partnerships include units across the Division of Student Life, Academic Affairs, University Relations and University Marketing and Communications, Mission and Ministry, Inclusive Excellence, Alumni Relations and Enrollment Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Parent Engagement Responsible for establishing and leading the strategic direction for parent and family engagement at SCU; establishing short-and long-range goals to meet the needs of parents and families.
Build and develop partnerships, relationships, and collaborations with all facets of the university to facilitate and enhance the resources and services provided to family members as they support their students.
Provide leadership and consultation for the university to address the changing needs of students and parents, especially in the areas of transition and retention.
Conceptualize, develop, and implement programs and services for parents and families.
Serve as the initial point of contact for parents and families and coordinate referrals to manage and address questions and concerns.
Partner with offices throughout campus to contribute to planning and communication for Orientation, Family Weekend, Commencement, and other events that include parent/family involvement.
Develop systems to organize the department's workflow to ensure quality, precision and timeliness of offerings.
Intentionally evolve offerings to best meet the needs of families as the office develops and grows and in response to the changing environment, assessment data, and developments on campus.
Represent this area on divisional and university committees and assist with additional projects as assigned.
Manage the unit budget and associated accounts.
C. ESSENTIAL DUTIES AND RESPONSIBILITIES - Communication
Manage communication targeted to parents and families, including content and design of online and printed newsletters, social media, and websites using various styles, techniques.
Manage and implement strategic marketing and communications that support the Division of Student Life.
Responsible for developing marketing and communications strategies, as well as executing the strategies.
Advise Division of Student Life partners on how to develop impactful and differentiated marketing communications initiatives.
Develop innovative technologies to enhance the student experience.
D. PROVIDES WORK DIRECTION
Serve as the direct supervisor to student employees with opportunity to supervise professional staff as the area evolves.
Supervise student employees while providing guidance, leadership, direction, and support to ensure quality and accountability.
E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge, Skills and Abilities
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.
Demonstrated ability to successfully build strategic and sustainable cross-organizational partnerships, including collaboration skills to work with multiple stakeholders, internal and external to the university.
Ability to involve others in the decision-making processes.
Demonstrated experience working effectively with students, parents, faculty and staff from diverse backgrounds, in support of an inclusive and welcoming environment.
Excellent interpersonal, written, and verbal communication skills.
Demonstrated ability/experience to manage customer/constituent relationships.
Proven ability to develop and implement a comprehensive marketing and communication plan.
Strong organization and time management skills.
Experience in coordinating large-scale events/programs.
Ability to design and evaluate services by using needs and program assessments.
Experience with supervision of students.
Ability to have a high tolerance for ambiguity and extensive consultation to build consensus and to earn student, faculty and administrative support.
Preferred Qualifications
Prior experience with parent/family programming.
Experience working in a large, complex organization within higher education.
Experience creating and implementing a strategic plan.
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity.
Education and Experience
Bachelor's degree required. Advanced degree preferred.
Minimum of six years of experience in student services, customer relations or related fields.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to attend conferences, training or events within Bay Area or in- or out-of-state locations.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Mostly an indoor office environment with windows.
Offices with frequent interruptions. EEO Statement
​ Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
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