Assists the Hotel Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the Key Performance Indicators. Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assures 100% guest satisfaction.

Tasks 

•Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. 

• Ensure associates at the property are driving the Company initiatives

• Assists Hotel Manager in monitoring in-house guest balances

• Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors. 

• Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates.

• Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, or Regional Manager. 

• This includes serving as a team lead for all other hourly staff members in other departments in their performance of daily work activities. 

• Trains employees on Company standards and job performance expectations when the Hotel Manager is not available.

• Upholds and Enforces Sandpiper standards and policy compliance at the hotel level. Properly handle client requests through responsiveness, follow-up, and escalation.

Teamwork Work:

•Work proactively with other team members.

•Prioritize activities for the best interest of the team when working on joint projects.

•Handle guest requests and deliver quality solutions if able, or escalate the request to a more senior team member(s) 

•Openly share new ideas and information with other team members.

•Keep other team members apprised to avoid surprises and disappointed guests.

Personnel:

•Ensure proper selection and retention of all property staff. For example, partnering with General Manager on interview selection.

•Demonstrates leadership qualities for both internal and external guests while driving results via Trust You

•Ensure training, coaching, counseling, and engagement of all team members. Ensures all team members have satisfied all required Corporate and Brand specific training.

•Assists General Manager with coaching team members while ensuring guest satisfaction and Company initiatives.

•Ensure all team members are being held accountable for all policies and procedures, partnering with the General Manager, while adhering to current handbook, policies & procedures. 

Education: •High school diploma or equivalent, or General Education Degree (GED). Bachelor’s degree in Business Management, Economics, Marketing, or other business-related field preferred. 

Experience: 1 or more years of experience in human resources or a leadership role (hospitality, retail, food service preferred)

Knowledge:•General understanding of common office/human resources

•Basic business awareness of all human resources applicable to all Federal, State and Local laws, 

Skills:•Must be able to read, write, and speak English proficiently

•Intermediate computer operation including but not limited to accessing data from the internet

•Effective communication with staff, internal & external guests

•Effective conflict management

•Effective negotiation and sales skills

E.O.E. M/F/D/M/V DRUG FREE WORKPLACE