5 ELECTRONIC SERVICES SPECIALIST Jobs in Albuquerque, NM
Sandia Area Federal Credit Union is Hiring an ELECTRONIC SERVICES SPECIALIST Near Albuquerque, NM
Job Details
Description
OVERALL JOB PURPOSE
Provides service and resolution to members and Credit Union personnel regarding the Credit Union's electronic banking products and services. This includes online/mobile banking, Remote Deposit Capture (RDC), online account opening, bill pay, Person to Person (P2P), and support for all other digital products and services the Credit Union offers.
DUTIES AND RESPONSIBILITIES
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Answers questions, performs research, and provides timely information to internal customers and members regarding electronic and remote services.
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Assists customers and business members regarding online and mobile banking needs. Troubleshoots log in issues, password resets, RDC, Bill Pay, P2P questions, etc.
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Assists members in the account opening and application process. Perform follow up with members and internal customers as necessary.
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Acts as subject matter expert within all related applications and platforms (front-facing and back-end) such as: online/mobile banking, bill pay, Zelle, RDC, online account opening, etc.
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Participates and tests in various releases to support updates with remote and digital applications. User and expert of the Credit Union's electronic products to better assist the Credit Union's members as well as ensure application functionality is working appropriately.
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Researches and identifies various digital/electronic trends to provide recommendations on products and or services. Evaluates reports within various systems and provide analysis.
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Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
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Understands and agrees to abide by the policies and procedures established by Sandia Area Federal Credit Union and federal and state legal and regulatory guidelines, including the Bank Secrecy Act (BSA} and the Office of Foreign Assets Control (OFAC}, as applicable to this position.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
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Requires excellent inter-personal communication skills
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Basic level of analytical ability where problems are complex (i.e., transaction, loan problems)
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High level of organizational skills
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Good written communication skills.
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Ability to set priorities.
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Must be able to lift up to 10 lbs.
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Bilingual abilities are a plus.
EDUCATION AND EXPERIENCE REQUIREMENTS
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High school diploma or GED
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Minimum two years financial institution experience required with progressive responsibilities in operations procedures.
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General knowledge of credit unions may be desirable.
*** Please submit an employment application to www.sandia.org/careers ***
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Other
Business Services
$48k-62k (estimate)
01/10/2024
05/09/2024
sandia.org
ALBUQUERQUE, NM
100 - 200
1956
JOE BACA
$10M - $50M
Business Services
Related Companies
About Sandia Area Federal Credit Union
Sandia Area Federal Credit Union is the states fifth largest credit union with locations in Albuquerque, Rio Rancho, and Santa Fe. We are a member-owned financial co-op that is federally insured by NCUA. We extend membership to people and organizations who embrace the values of Permaculture, or live, work, worship, volunteer, or attend school in the city of Rio Rancho, or Bernalillo, Cibola, Torrance, or Valencia county. Our members have access to nearly 30,000 free ATMs nationwide, state-of-the-art Mobile and Online Banking, and protection when using debit cards through EMV chip technology. S...andia Area offers complete banking solutions for all your business needs regardless of the size. Whether you're a sole proprietor, a non-profit, or large enterprise organization, Sandia Area offers Better Business Banking solutions, an exceptional member experience, and local, personalized service you cant find anywhere else. Partner with Sandia Area to achieve your business objectives, and start growing with a credit union who understands local business. Looking for a long-term career that offers professional advancement and growth? Join Sandia Area Federal Credit Union. Our employee benefit package includes comprehensive medical, dental, and vision, a 401(k) with employer match, a defined benefit pension plan, paid federal holidays, paid vacation, paid birthday leave, paid sick leave, and competitive salaries and incentives. Visit sandia.org/careers to view our current openings. We are committed to improving the well-being of our members, our community, and our environment. We actively contribute donations and sponsorship's to nonprofits that align with our 4 pillars of community support, including: Community Outreach, Environment and Permaculture, Education and STEAM, and military members and their families.
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The job skills required for ELECTRONIC SERVICES SPECIALIST include Written Communication, Products and Services, Communication Skills, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an ELECTRONIC SERVICES SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by ELECTRONIC SERVICES SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for ELECTRONIC SERVICES SPECIALIST positions, which can be used as a reference in future career path planning. As an ELECTRONIC SERVICES SPECIALIST, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary ELECTRONIC SERVICES SPECIALIST. You can explore the career advancement for an ELECTRONIC SERVICES SPECIALIST below and select your interested title to get hiring information.
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