88 Service Manager Jobs in Mankato, MN
SANCO EQUIPMENT is Hiring a Service Manager Near Mankato, MN
Job Description
The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. This position also collaborates with colleagues in other departments to improve the overall performance and profitability of the business.
Essential functions:
- Ensure customers receive prompt, courteous, and effective service
- Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
- Manage shop work load, schedule appointments, and maintain an organized schedule with all Service Technicians
- Mentor Service Technicians and monitor the repairs they do
- Process work orders from start to finish, in line with Company policies and procedures
- Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
- Review weekly parts and labor sales numbers and goals
- Process warranty repairs with the manufacturer
- Prepare and finalize invoice transactions with customers, including receiving payment
- Generate estimates, when needed
- Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
knowledge, education and/or experience:
- Requires a high school diploma or general education diploma (GED)
- Five years of practical service management experience
- Associate’s degree or Bachelor’s degree preferred
skills:
- Written and verbal communication skills
- Microsoft Office skills
- Exceptional customer service skills
abilities:
- Apply good judgment in recognizing scope of authority
- Must be able to multi-task
- Ability to maintain an orderly and clean shop
- Must be able to build a team and promote a teamwork environment
BENEFITS OFFERED:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Short Term Disability Insurance
- HSA With Company Matching
- 401(k) With Company Contribution
- Holiday Pay
- Paid Time Off
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Job Summary
Full Time
$85k-109k (estimate)
05/04/2024
05/17/2024
sancoequipment.com
Albert Lea, MN
<25
Wholesale
Related Companies
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
