3 Customer Field Service Supervisor Jobs in San Jose, CA
SAN JOSE WATER is Hiring a Customer Field Service Supervisor Near San Jose, CA
Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.
We are actively seeking talented, driven and highly-productive applicants for the position of Customer Field Service Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
Position Summary
Specific Responsibilities
- Plans, supervises, coordinates, reviews the work of staff involved in water conservation programs
- Evaluates operations and activities of assigned responsibilities and recommends improvements and modifications
- Responds to questions and provides information to the public
- Investigates complaints and recommends corrective action as necessary to resolve complaints.
- Coordination of work assignments and supervision of Water Conservation Inspectors;
- Coordinating customer outreach and targeted marketing to high water using customers;
- Ongoing tracking of water audit related data;
- Tracking the distribution of water conservation devices (faucet aerators and showerheads), conservation literature, and coordinating the sufficient stock of these items;
- Coordinating the distribution and tracking of recycled water site inspection reports;
- Acts as On-Call to support the Field Service Department;
- Participation in special projects as assigned by the Manager of Field Service and Water Conservation.
Required Knowledge Skills & Abilities
- Knowledge of and experience with urban water conservation programs including but not limited to water audits, landscape water conservation, conservation legislation, and general household plumbing fixtures.
- Knowledge of and experience with irrigation systems including basic irrigation design and operation of irrigation controllers.
- Familiarity and/or experience with recycled water is a plus.
- Ability to review, analyze and organize work, set priorities and meet critical deadlines; supervise, direct, and coordinate the work of assigned staff
- Utilize a personal computer and current applications of word processing and spreadsheet software programs.
- Excellent verbal and written communication (presentation, listening, report writing) and interpersonal skills.
Required Education and Experience
- A Bachelor's degree or equivalent experience in Public Administration, Environmental and/or Water Resource Management, Public Relations, or a related field.
- Three years of increasingly responsible professional experience in areas of Public Administration, Public Relations, Water Resources, or Program Management and supervising staff.
Other Requirements
COVID-19 Vaccination Requirement
At San Jose Water Company, the health and safety of our people is our number one priority. Offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements.
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Job Summary
Full Time
Utilities
$82k-106k (estimate)
05/23/2023
05/09/2024
sjwater.com
SAN JOSE, CA
200 - 500
1866
W RICHARD ROTH
$200M - $500M
Utilities
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