The Agency Receptionist is the face of the agency and reception at our Trans Services site, serving as the first point of contact for patients/clients and visitors of the organization. The Agency Receptionist is responsible for assessing client/visitor needs and connecting clients/visitors to requested persons and/or resources. The Agency Receptionist is specialized in navigating clients to SFCHC’s non-clinical, programmatic services.

The Agency Receptionist position requires good communications, resiliency, and flexibility to thrive in a fast-paced patient care environment by multi-tasking and prioritizing the workday. The Agency Receptionist reports directly to the Associate Director of Trans Services.

Essential Duties and Responsibilities: 

• Greet patients/clients and visitors and assess needs
• Manage client and visitor check in and out processes
• Answer all incoming calls to the agency’s Trans Services line and transfer as appropriate
• Respond to voicemails at least every 30 minutes
• Enroll new patients into clinical services and refer to the clinical reception
• Connect clients/visitors to appropriate staff
• Understand and explain programmatic services to new client, potential clients, and visitors seeking navigation and support
• Conduct administrative duties to support clinical and non-clinical services – schedule services, conduct service reminders, fax and scan documents.
• Maintain agency/main reception area: organize literature, keep materials organized, maintain cleanly/sanitized space, notify Operations Manager of any custodial needs
• Maintain agency reception advertising and compliance-related signage 
• Coordinate with SFCHC’s Safety Intervention Specialist to manage client and patient flow and safety 
• Support Programs to coordinate transportation for program clients as needed.
• Explain services, including eligibility, to new clients, potential clients, and visitors
• Provide client resources/referrals to supportive services (housing, financial, benefits, nutrition, etc.)
• Participate in trainings and monthly staff/ program meetings and agency events.
• Other duties and responsibilities as assigned.

Minimum Qualifications: 

• Ability to work with diverse populations – LGBTQ communities, refugees/ immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers)
• A High school diploma or equivalent work/life experience
• Highly organized.
• Skilled in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office—Word, Excel, and Outlook).
• Strong written and verbal communication skills.
• Strong attention to detail and demonstration of follow through and reliability. 
• Ability to work with a multi-disciplinary team.
• Experience in customer service, office and clerical work.
• Experience in eligibility and enrollment.
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
• Fully vaccinated against COVID-19 and able to show proof of vaccination 
• Up-to-date with vaccinations, especially seasonal flu shot vaccine
• Proof of TB clearance (issued within the past 12 months or less)

Preferred Qualifications: 

• Bilingual
• Experience working in a clinical or non-clinical reception area
• Experience working in a health center, hospital, or free clinic
• Self-starter, self-motivated and able to work within a team

Location:

• San Francisco, CA