The Clinical Receptionist is the face of SFCHC’s clinical services (medical, behavioral and enabling) and ensures that patients feel welcomed, seen, and heard in the clinical reception space(s). The Clinical Receptionist is responsible for managing patient appointments and coordinating with clinical staff to meet patient needs.

The Clinical Receptionist position requires good communications, resiliency, and flexibility to thrive in a fast-paced patient care environment by multi-tasking and prioritizing the workday. The Clinical Receptionist reports directly to the RN Clinic Manager with support from the Front Office Supervisor.

 Essential Duties: 

• Greet patients and assess needs.
• Answer clinical phone calls and respond to voicemails at least every 30 minutes. Ensure phone coverage during lunch hours.
• Enroll new patients into SFCHC clinical services, ensuring completion of new patient packets.
• Support patient navigation to clinical services (medical, behavioral health, dental, enabling services). 
• Schedule clinical appointments and conduct appointment reminders.
• Conduct daily follow-up on patient no-shows and cancelations, documenting follow-up attempts in the Electronic Health Record (EHR).
• Coordinate with clinical providers to meet patient needs, ensuring urgent medical advice requests are followed-up within 30 min (by a provider or nurse), during business hours.
• Accept and process patient payments (cash/credit/check) in alignment with the Sliding Fee Schedule and the Master Charge Fee Schedule.
• Perform timely data collection and data entry (including faxing and scanning documents into patient records).

Major Responsibilities:

• To ensure schedule optimization, verify the utilization of schedules beforehand and ensure that all available are being utilized by providers.
• Conduct daily eligibility screenings for scheduled patients. 
• Connect patients to clinical staff.
• Maintain clinical reception area: organize literature, keep materials organized, maintain clean and sanitized space, notify Associate Director of Operations of any custodial needs.
• Maintain agency reception advertising and compliance related signage. 
• Conduct medical patient satisfaction surveys for quality improvement and coordinate with the RN Clinic Manager to implement changes.
• Send monthly patient payment reports to finance department. 
• Coordinate transportation for clinical patients and submit Credit Card Request to finance. 
• Participate in trainings and monthly staff/ program meetings and agency events.
• Other duties and responsibilities as assigned.

Minimum Qualifications:

• Ability to work with diverse populations – LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers)
• A High school diploma or equivalent work/life experience
• Highly organized.
• Skilled in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office—Word, Excel, and Outlook).
• Strong English written and verbal communication skills.
• Strong attention to detail and demonstration of follow through and reliability. 
• Ability to work with a multi-disciplinary team.
• One year experience in customer service, office, and clerical work.
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
• Fully vaccinated against COVID-19, complete with booster shot and able to show proof of vaccination. 
• Updated Tuberculosis screening and seasonal flu vaccination.

Preferred Qualifications: 

• Bilingual: Spanish / Mandarin 
• Experience using electronic health record systems such as EPIC
• Two years of experience working in a health center, hospital, or free clinic.
• Self-starter, self-motivated and able to work within a team

Location:

• San Francisco, CA